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UnityPoint Health
Marshalltown, IA | Other
$35k-43k (estimate)
2 Months Ago
Patient Access Associate
UnityPoint Health Marshalltown, IA
$35k-43k (estimate)
Other | Social & Legal Services 2 Months Ago
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UnityPoint Health is Hiring a Patient Access Associate Near Marshalltown, IA

Overview

UnityPoint Health-Marshalltown

Patient Access

Primarily 9a-5:30p, Every other weekend, Rotating Holidays

The Patient Access Associate creates accurate and thorough registration records for each patient visit. They are responsible for obtaining demographic and financial information, as well as obtaining signatures required for successful billing submission. This position will also collect patient liability, before, or at the time of service as defined by the patient's insurance plan and will identify those patients who may be in need of financial assistance. Patient Access staff will interact in a customer focused and compassionate manner to ensure that every patient’s needs are met.

Why UnityPoint Health?

  • Commitment to our Team – We're proud to be recognized as a  Top 150 Place to Work in Healthcare 2022  by Becker's Healthcare for our commitment to our team members.
  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a  culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit  https://dayinthelife.unitypoint.org/  to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities

Registration/Billing Functions

Correctly enters patient demographic, insurance information, and obtains signatures on all required forms (Conditions of Admissions, Important Message from Medicare, Self-pay Restricted, Release of information, ABN), as necessary for hospital billing.

Responsible for obtaining physician orders, scanning orders and/or transcribing them into EPIC/Paragon when required.

Verifies insurance eligibility within EPIC/Paragon and accessing on-line resources. Reads return responses to ensure active coverage on the account for the date of service.

Confirms if an insurance authorization is required per insurance specific requirements and will enter auth/precert number in the appropriate EPIC/Paragon field

Maintains competency using EPIC estimator tool for all contracted insurance plans to ensure maximum financial reimbursement for the health system.

Collects the self-pay portion of a patient’s out of pocket expenses at the time of registration and provides receipt of payment to the patient or other responsible party.

Post payment to account and balance cash drawer at the end of each shift to ensure cash, checks and payments made by credit card are accounted for.

Works collaboratively as a team to meet defined monthly UPH Point of Service collection goals.

Proficient with hospital billing workques to resolve timely.

Identifies patients who are self-pay status or those who may need financial counseling assistance and refers them to Patient Financial Coordinator

Personal Accountability/Teamwork

Places patients, customers and other individuals that we service as a top priority.

Places organization / department needs ahead of personal conveniences (breaks / lunches).

Takes accountability for completing work functions in a timely manner and audits own work for accuracy and completion.

Completes cross-training in all areas of the department / campus and willingly moves to the area of the department where most needed including cross campus locations.

Demonstrates a willingness to meet the department work schedule and willingly picks up additional shifts when necessary.

Uses good judgment in making decisions and demonstrates this with diplomacy.

Completes other job functions in between registrations to maximize productivity.

Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.

Uses AIDET principles to greet patients and visitors in a positive and courteous manner and will determine the need for assistance with directions, escort, or transport services.

Answers questions about the registration process and provides information to others as needed.

Anticipate the need to assist co-workers and adapt to staff coverage in any registration area or site.

Regulations

Responsible for maintaining knowledge of EMTALA and adhering to following proper protocol.

Will follow registration standards pertaining to patient identification and maintaining patient privacy.

Completes Medicare Secondary Payer (MSP) questionnaire with accuracy and upon every encounter.

Ensures that medical necessity has been resolved when the ABN warning is fired. If unable to obtain a payable diagnosis and a new order from the physician, an ABN waiver must be signed by the patient before proceeding.

Follows all health system policies regarding red flag regulations to minimize patient identity theft.

Qualifications

Education:

Minimum Requirements

High School Diploma or equivalent

Preferred or Specialized

Medical related diploma or certificate

Experience:

Minimum Requirements

Customer Service/ Reception/Front desk experience

Preferred or Specialized

Prefer previous experience in a healthcare setting completing registration, scheduling, insurance, and/or billing functions.

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons

  • Area of Interest: Patient Services;
  • FTE/Hours per pay period: 1.0;
  • Department: Patient Access;
  • Shift: Primarily 9a-5:30p, Every other weekend, Rotating Holidays;
  • Job ID: 143921;

Job Summary

JOB TYPE

Other

INDUSTRY

Social & Legal Services

SALARY

$35k-43k (estimate)

POST DATE

03/05/2023

EXPIRATION DATE

05/06/2024

WEBSITE

unitypoint.org

HEADQUARTERS

ROCK ISLAND, IL

SIZE

15,000 - 50,000

FOUNDED

1995

REVENUE

$1B - $3B

INDUSTRY

Social & Legal Services

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The following is the career advancement route for Patient Access Associate positions, which can be used as a reference in future career path planning. As a Patient Access Associate, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Associate. You can explore the career advancement for a Patient Access Associate below and select your interested title to get hiring information.

If you are interested in becoming a Patient Access Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Access Associate job description and responsibilities

Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.

02/14/2022: Concord, NH

Preparing paperwork and documentation for patient discharge and providing guidance for follow-ups after discharge.

02/14/2022: Bergenfield, NJ

Greeting patients and their families when they arrive to the admissions center.

04/06/2022: Springfield, OH

Preparing documents for admitting and discharging patients from the hospital.

04/14/2022: Bloomington, IN

Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.

02/21/2022: Cedar Falls, IA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Access Associate jobs

The main qualifications for getting a job as a patient access associate are a high school diploma and some customer service skills.

04/15/2022: Sioux City, IA

Most employers require patient access representatives to hold at least a high school diploma or general education diploma (GED).

03/01/2022: Columbus, MS

Patient access representatives need to have a high school diploma or equivalent.

03/25/2022: Manchester, NH

A patient representative should be kind and compassionate.

02/14/2022: Stockton, CA

3+ years of experience working as a patient access representative would give you advantage for this job.

02/03/2022: Danbury, CT

Step 3: View the best colleges and universities for Patient Access Associate.

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