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UnityPoint Health-Marshalltown
Patient Access
Primarily 9a-5:30p, Every other weekend, Rotating Holidays
The Patient Access Associate creates accurate and thorough registration records for each patient visit. They are responsible for obtaining demographic and financial information, as well as obtaining signatures required for successful billing submission. This position will also collect patient liability, before, or at the time of service as defined by the patient's insurance plan and will identify those patients who may be in need of financial assistance. Patient Access staff will interact in a customer focused and compassionate manner to ensure that every patient’s needs are met.
Why UnityPoint Health?
Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.
ResponsibilitiesRegistration/Billing Functions |
Correctly enters patient demographic, insurance information, and obtains signatures on all required forms (Conditions of Admissions, Important Message from Medicare, Self-pay Restricted, Release of information, ABN), as necessary for hospital billing. |
Responsible for obtaining physician orders, scanning orders and/or transcribing them into EPIC/Paragon when required. |
Verifies insurance eligibility within EPIC/Paragon and accessing on-line resources. Reads return responses to ensure active coverage on the account for the date of service. |
Confirms if an insurance authorization is required per insurance specific requirements and will enter auth/precert number in the appropriate EPIC/Paragon field |
Maintains competency using EPIC estimator tool for all contracted insurance plans to ensure maximum financial reimbursement for the health system. |
Collects the self-pay portion of a patient’s out of pocket expenses at the time of registration and provides receipt of payment to the patient or other responsible party. |
Post payment to account and balance cash drawer at the end of each shift to ensure cash, checks and payments made by credit card are accounted for. |
Works collaboratively as a team to meet defined monthly UPH Point of Service collection goals. |
Proficient with hospital billing workques to resolve timely. |
Identifies patients who are self-pay status or those who may need financial counseling assistance and refers them to Patient Financial Coordinator |
Personal Accountability/Teamwork |
Places patients, customers and other individuals that we service as a top priority. |
Places organization / department needs ahead of personal conveniences (breaks / lunches). |
Takes accountability for completing work functions in a timely manner and audits own work for accuracy and completion. |
Completes cross-training in all areas of the department / campus and willingly moves to the area of the department where most needed including cross campus locations. |
Demonstrates a willingness to meet the department work schedule and willingly picks up additional shifts when necessary. |
Uses good judgment in making decisions and demonstrates this with diplomacy. |
Completes other job functions in between registrations to maximize productivity. |
Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations. |
Uses AIDET principles to greet patients and visitors in a positive and courteous manner and will determine the need for assistance with directions, escort, or transport services. |
Answers questions about the registration process and provides information to others as needed. |
Anticipate the need to assist co-workers and adapt to staff coverage in any registration area or site. |
Regulations |
Responsible for maintaining knowledge of EMTALA and adhering to following proper protocol. |
Will follow registration standards pertaining to patient identification and maintaining patient privacy. |
Completes Medicare Secondary Payer (MSP) questionnaire with accuracy and upon every encounter. |
Ensures that medical necessity has been resolved when the ABN warning is fired. If unable to obtain a payable diagnosis and a new order from the physician, an ABN waiver must be signed by the patient before proceeding. |
Follows all health system policies regarding red flag regulations to minimize patient identity theft. |
Education: |
Minimum Requirements |
High School Diploma or equivalent |
Preferred or Specialized |
Medical related diploma or certificate |
Experience: |
Minimum Requirements |
Customer Service/ Reception/Front desk experience |
Preferred or Specialized |
Prefer previous experience in a healthcare setting completing registration, scheduling, insurance, and/or billing functions. |
License(s)/Certification(s): |
Valid driver’s license when driving any vehicle for work-related reasons |
Other
Social & Legal Services
$35k-43k (estimate)
03/05/2023
05/06/2024
unitypoint.org
ROCK ISLAND, IL
15,000 - 50,000
1995
$1B - $3B
Social & Legal Services
The job skills required for Patient Access Associate include Customer Service, Scheduling, Billing, Commitment, Initiative, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Access Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Access Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Access Associate positions, which can be used as a reference in future career path planning. As a Patient Access Associate, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Associate. You can explore the career advancement for a Patient Access Associate below and select your interested title to get hiring information.
If you are interested in becoming a Patient Access Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Associate job description and responsibilities
Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.
02/14/2022: Concord, NH
Preparing paperwork and documentation for patient discharge and providing guidance for follow-ups after discharge.
02/14/2022: Bergenfield, NJ
Greeting patients and their families when they arrive to the admissions center.
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Preparing documents for admitting and discharging patients from the hospital.
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Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.
02/21/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Associate jobs
The main qualifications for getting a job as a patient access associate are a high school diploma and some customer service skills.
04/15/2022: Sioux City, IA
Most employers require patient access representatives to hold at least a high school diploma or general education diploma (GED).
03/01/2022: Columbus, MS
Patient access representatives need to have a high school diploma or equivalent.
03/25/2022: Manchester, NH
A patient representative should be kind and compassionate.
02/14/2022: Stockton, CA
3+ years of experience working as a patient access representative would give you advantage for this job.
02/03/2022: Danbury, CT
Step 3: View the best colleges and universities for Patient Access Associate.