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UnityPoint Health
Waterloo, IA | Intern
$60k-78k (estimate)
10 Months Ago
Stratacache
Waterloo, IA | Full Time
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STRATACACHE GROUP
Waterloo, IA | Other
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Intern - Technical Support
UnityPoint Health Waterloo, IA
$60k-78k (estimate)
Intern | Social & Legal Services 10 Months Ago
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UnityPoint Health is Hiring an Intern - Technical Support Near Waterloo, IA

OverviewWe are seeking an IT Technical Support Rep - Intern! As a member of the Client Device Support (CDS) team, you will provide limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements.
Location: Onsite- Allen Hospital, Waterloo, Iowa.
Hours: Monday-Friday, Daytime
Why UnityPoint Health?
  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
What are team member vaccine requirements?As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.
ResponsibilitiesUnder direction from IT Technical Support Specialists and/or their supervisors:
  • Performs quarterly end of lease activities as assigned.
  • Assists on local and enterprise IT projects.
  • Works collaboratively and closely with local CDS team members to ensure customer satisfaction
  • needs are accomplished in acceptable timeframes.
  • Performs necessary system upgrades, repairs and maintenance on computer systems and
  • peripherals.
  • Installs, integrates, and configures new computer systems.
  • Utilizes problem tracking system and procedures utilized by IT, and communicates needed
  • changes to the system administrator
QualificationsEducation: High school diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field.
Experience: Requires experience with personal computers
Licenses/certifications: Valid driver's license when driving any vehicle for work-related reasons
Knowledge/skills/abilities: Basic knowledge of computer systems and software Requires strong oral and written communications skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. Must have basic telephone and typing skills Ability to work as a team member, creating and maintaining effective working relationships Ability to understand and apply guidelines, policies and procedures
Other: Use of usual and customary equipment used to perform essential functions of the position
  • Area of Interest: Information Systems & Technical Support;
  • FTE/Hours per pay period: .5;
  • Department: Regional Services- WL;
  • Shift: Flexible Hours- Up to 20 hours/week;
  • Job ID: 148544;

Job Summary

JOB TYPE

Intern

INDUSTRY

Social & Legal Services

SALARY

$60k-78k (estimate)

POST DATE

08/05/2023

EXPIRATION DATE

06/01/2024

WEBSITE

unitypoint.org

HEADQUARTERS

ROCK ISLAND, IL

SIZE

15,000 - 50,000

FOUNDED

1995

REVENUE

$1B - $3B

INDUSTRY

Social & Legal Services

Show more

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The job skills required for Intern - Technical Support include Technical Support, Customer Service, Written Communication, Commitment, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an Intern - Technical Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Intern - Technical Support. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Intern - Technical Support positions, which can be used as a reference in future career path planning. As an Intern - Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Intern - Technical Support. You can explore the career advancement for an Intern - Technical Support below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support job description and responsibilities

A Technical Support provides technical service for computer hardware and software.

02/22/2022: Pine Bluff, AR

Technical support can use a variety of monitoring tools, both offensive and defense.

02/06/2022: Los Angeles, CA

Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.

02/11/2022: Norfolk, VA

Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.

03/14/2022: Omaha, NE

They help resolve hardware, software and other technical problems.

02/08/2022: Huntington, WV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support jobs

There’s no one size that fits all flow chart to describe how all companies should structure their technical support.

02/17/2022: Detroit, MI

Others have a robust and organized network ready to deploy for technical support.

01/31/2022: Pittsburgh, PA

Understand the customer’s grasp of technology.

03/31/2022: Denver, CO

Practice fixing common computer problems.

03/26/2022: Gainesville, FL

TAKE A RELEVANT TRAINING PROGRAM.

03/31/2022: Baton Rouge, LA

Step 3: View the best colleges and universities for Technical Support.

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