Intake Coordinator - Precedence, Inc.

Full-Time Benefits

M-F, 8-5

The Intake Coordinator provides benefit and provider information, builds cases in medical record, routes calls for clients, patients and providers. Maintains records and files. Provides accurate and timely service and information to all members and providers. Routes high-risk call to Care Managers/ Medical Directors. Gives information and referrals to Precedence enrollees. Licensed health professionals are available at all times to the intake coordinator.

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

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• Maintains 100% compliance with the laws, standards, rules and regulatory agencies including but not limited to URAC, Illinois Department of Insurance/Iowa Department of Insurance
• Conducts triage and referral for enrollees whose initial call screen falls within the intake workers realm (non-clinical)
• Screens callers for triage and referral or routing calls to Care Managers, health plan, Third party payers and/or Medical Directors
• Activities that do not require evaluation or interpretation of clinical information.
• Licensed health professionals are available to non-clinical staff; including when non-clinical staff is performing initial screens
• Performs review of service request for completeness of information
• Collection and transfer of non-clinical data
• Acquisition of structured data
• Maintains 100% compliance with the laws, standards, rules and regulatory agencies including but not limited to :URAC, Illinois/Iowa department of insurance.
• Activities that do not require evaluation or interpretation of clinical information
• Case managers available to case management support staff

Education:

• High School graduate

Experience:

• Managed care experience preferred, not required.

License(s)/Certification(s):

• Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

• Be proficient in the use of computers. Must be able to deal effectively with members, providers, hospital utilization staff, and relevant professionals