Experience Specialists reflect a commitment to UnityPoint Health’s FOCUS values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.

** $1500 SIGN ON BONUS FOR EXTERNAL NEW HIRES **

Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a  culture  guided by uncompromising values and unwavering belief in doing what’s right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/ 

Greets patients and visitors and obtains accurate information and signatures for office records. Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.Open and / or closes the clinic following specific guidelines of the individual clinic.Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.

Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.

EDUCATION: High school graduate or equivalent. Ability to read, write, speak and comprehend fluent English.

EXPERIENCE: Previous experience in a medical office, registering patients, preferred. Working knowledge of medical terminology preferred.