Serves as a member of the Outpatient Clinic multidisciplinary team in the medical department to assess, plan, develop, coordinate and provide assessment, treatment, and support services to clients with severe and persistent mental illness. Provides direct care services to clients in rooming clients, completing prior authorizations, managing refills, administering injections, drawing blood for laboratory assessment, and directly supporting prescribers with a variety of client care needs.

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit  https://dayinthelife.unitypoint.org/  to hear more from our team members about why UnityPoint Health is a great place to work.

Direct Service and Support: Provides direct support to prescriber (ARNP or Psychiatrist) in serving clients. Collects basic vitals and completes medication reconciliation at each appointment with prescriber. Responds to phone calls from clients, pharmacies, hospitals, and other entities and directlycoordinates with provider regarding client needs. Ensures clients have access to medication and/or refills in coordination with pharmacies, completion of prior authorizations, accessing samples, and utilization of the drug repository. Arranges for required lab work according to protocol, including completion of blood draws. Administers IM injections according to protocol. Follows up on orders, lab results and medication prescriptions for all clients. Properly destroys medications according to protocol. Mediate conflicts related to client services between providers, parents, clients, and/or the agency relative to the identified needs of the clients. Provide crisis intervention, as needed. May assist provider in transcribing, administering, evaluating, and recording psychotropicmedications prescribed. Educate and support client’s families and advocate for client’s rights.Documentation: Aid in evaluation and charting of psychotropic medication effectiveness, complications, and side effects (i.e. progress notes, treatment plans, assessments, release of information, authorization for services, client change forms, face sheets, etc.). Documents in compliance with regulatory, billing, and agency standards. Accurately enters client information in to the electronic health record system, paper files, and shared drive folders(s) to ensure an efficient medical records and billing processes. Coordination: Refers to and communicates with numerous entities including primary care, pharmacies, Integrated Health Home, residential Services, and community based services. Assists in or leads the coordination of inpatient recommendations when necessary Professionally and effectively present information and respond to questions from clients, medical professionals, management staff, and the public.

Education: Bachelor’s degree preferred

Experience: Prefer 1 year experience in mental health field

License(s)/Certification(s): Active certification as Certified Medical Assistant or; License in Practical Nursing in Good standing and in the state of Iowa

Knowledge/Skills/Abilities: Professional, Ethical, Accountable, Interpersonal Skills, Teamwork, Communication-written and verbal, Planning and Organizing Skills, Flexibility, Managing priorities/deadlines, client focused. Microsoft Office- Word, Excel, Outlook and Electronic Health Record Speak, read, and write fluent English with ability to write legible entries in case notes and complete required written assignments.

Other: Use of usual and customary equipment used to perform essential functions of the position.