Description

TRIAGE REGISTERED NURSE

The Triage nurse is responsible for fielding and triaging telephone calls and contacts relating to patient needs. This includes conducting patient assessments and providing safe and effective telephone advice, care instructions, and directions to the appropriate level of care. The Triage nurse works collaboratively with members of the interdisciplinary team to provide exceptional customer service to achieve high-quality patient care standards.

Schedule: Part-time Day/PM shift (approximately 16-20 hours per week, block schedule), 2 holidays per year

Key Job Duties

1. Telephone triage and follow-up to patient care-related contacts
2. Responsible for providing skilled nursing assessment and intervention
3. Provide updates to the interdisciplinary team and attending physicians
4. Update Plan of Care as necessary
5. Provide education to patients and family members on symptom management, disease progression, medication, and other associated patient care needs
6. Record and maintain complete and accurate records of patient and physician communications
7. Fax/call new and refill prescriptions according to physician orders
8. Record all received orders to the Electronic Medical Record and initiate follow-up as needed
9. Respond to patient needs according to medical priority.
10. Provide assistance and direction to patient care staff as needed
11. Coordinate volunteer deliveries
12. Abide by Standards of Nursing Practice as outlined in Wisconsin Administrative Code
13. Comply with all applicable local, state and federal laws and regulations as well as policies and procedures of Uni
14. Satisfy mandatory training requirements regarding local, state and federal regulations and/or Unity’s policies and procedures
15. Consistently and concisely document activity according to department protocols and standard
16. Promote and maintain confidentiality
17. Perform other job-related duties as assigned
18. Maintain regular and reliable attendance
19. Shares in providing seven days-a-week coverage

Requirements

 Qualifications

1. Current unrestricted Registered Nurse licensure from the State of Wisconsin
2. Minimum of two years’ experience as a professional nurse; one to three years of hospice experience preferred
3. Excellent critical thinking, interpersonal relationship building, and technical skills
4. Valid Wisconsin Driver’s License, reliable transportation, and proof of current automobile insurance coverage