The Member, Family, and Stakeholder Engagement Advocate is responsible for identifying, growing, and strengthening relationships with community partners to address unmet basic social needs of UnitedHealthcare New Mexico Members. Through these relationships, the health plan and community partners work together to address health related issues and promote well-being to achieve positive health impact and outcomes. Community engagement is a central component of the member advocacy team and will work closely with the population health management team to ensure policies, design and delivery of health care services meet the needs of our Members. This position, also referred to as the Social Determinants of Health (SDoH) Advocate, is responsible for community engagement, rural health strategies, social responsibility, and the Health Plan’s overall social determinants of health strategy. The SDoH Advocate will facilitate forums to actively solicit program improvement opportunities.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 - hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a remote - based position with a home - based office.

If you are located in New Mexico, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Plans, coordinates, and reports on health promotion and wellness education outreach activities for the UnitedHealthcare Community Plan (UHCCP) of New Mexico
• Executes activities designed to target gaps in care while working to achieve individual and team targets
• Develops relationships with community organizations and providers to close gaps and allow for warm hand offs of Members requiring community resources
• Facilitates forums to gather stakeholder feedback for program quality improvement
• Serves as subject matter expert to the health plan and Members on unmet basic social needs including housing, utility assistance, food insecurity, transportation, and interpersonal violence resources
• Monitors Social Determinants of Health and strategically plans with community partners and providers how to remove barriers (food insecurity, housing insecurity, transportation, utility assistance, etc.)
• Collects data on social impact opportunities and potential strategic partners for grant opportunities in the state of New Mexico and manage social responsibility for the health plan
• Maintains UHCCP’s social referral platform, ensuring Member and community awareness of the resource and the ability to leverage data to make internal health plan decisions
• Works on special projects related to social determinants of health and rural health strategy
• Identifies and reports on health inequalities and helps develops strategies and interventions to provide health equity to all members
• Works closely and develops relationships with leadership, members, providers, and other areas to ensure coordination, efficiency, and enhanced collaboration
• Works with the member advocacy and population health teams to meet goals and solve problems
• Supports reporting, auditing, and process performance validation activities
• Ability to travel up to 30% of the time

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Lived experience as a Medicaid recipient or family member, or an individual certified in alignment with New Mexico’s Certified Peer Support training and certification program
• 2 years of experience with program or project management experience in a community/healthcare setting
• 2 years developing process or quality improvement strategies, collaborating with diverse stakeholders
• 2 years of experience in policy development and compliance strategies around regulatory requirements
• Willing to attend meetings, community activities/events across the state of New Mexico; sometimes before or after standard work hours and on weekends
• Currently reside in New Mexico
• Ability to travel up to 30% of the time

Preferred Qualifications:

• Licensed RN in the state of New Mexico
• 2 years of member or provider engagement experience
• 1 years of experience working with Medicaid
• Intermediate level experience with Microsoft Office suite
• Reporting skills and solid analytical skills

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.