Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

As a key member of the team, you will be part of UnitedHealth Group's mission of helping people live healthier lives. As a Program Manager, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• End-to-end business process activities- creating, controlling and improving business processes
• Leads a collaborative group of functional leads to document and analyze business processes and make recommendations on how to improve performance and close gaps throughout the enterprise
• Oversees and manages the operational aspects of assigned projects and maintains a project management framework that enables a project core team to successfully execute projects
• Provides Project Management expertise in project planning, execution, and monitoring
• Maintains and analyzes project schedule and prepares regular status reports for management and key stakeholders
• Drive Six Sigma quality culture in the organization
• Responsible for documenting and updating changes to workflow, training plans, policies and procedures
• Manage full project life cycle including creation, design, specification, development, implementation, and overall change management
• Identify and analyze trends, strategies and tactics to increase the productivity of the medical operations teams to drive positive performance on organizational key performance metrics and improve the customer experience
• Identify opportunities for improved scalability of the organization, including opportunities for increased productivity and reduced costs (e.g. streamlined processes, new roles, workload shift)
• Communicates and provides reports to key stakeholders to ensure projects are aligned with the goals and objectives of the business
• Identify, develop, and present recommendations; implement approved solutions
• Manages SharePoint sites created to support key medical group initiatives as well as audit, compile, and analyze data to create reports for Steering Committees
• Consistently demonstrates and injects their knowledge and abilities to lead initiatives utilizing Six Sigma and/or Lean methodologies

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 5 years of Business analysis experience with tracking, planning projects, and making data-driven analytical decisions
• Experience gathering requirements from the client/business and documenting
• Experience with process mapping methodology and creating process maps
• Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Access, PowerPoint)
• Proven ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally
• Proven ability to problem solve including multiple priorities and research conflicting and/or inaccurate data

Preferred Qualifications:

• PMP certification
• Lean Six Sigma Certification
• Health plan, healthcare or clinic operations experience preferred. Advanced level problem solving capabilities needed to identify issues, and to work on solution designs related to process, and data
• Proven ability to influence group relationships with diverse geographic locations, skills and level of understanding of company processes and policy
• Proven ability to collaborate and coordinate work with other team members. Ability to communicate ideas clearly and concisely
• Proven ability to plan, prioritize, organize and complete complex work efforts to meet established objectives
• Proven excellent written and oral skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.