Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 4:30pm EST. Our office is located at 1 Guthrie Square Sayre PA 18840.

We offer weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities: 

• Ability to navigate through an electronic health record, release of information module to accurately select the necessary documentation for release.
• For e-consults will gather information from Epic in PDF format according to provider order and process guidelines. Gather additional supporting records to attach to e-Consult request ie. X-ray and cardiology images.
• Respond to record requests according to HITECH, HIPPA, CMS and other federal, state, and hospital specific rules, regulations, and procedures.
• Verify patient authorization meets HIPPA, state and hospital regulations.
• Provide positive customer service in timely manner to onsite requestors as well as to requests received via phone, fac and electronic means.
• Work in collaboration with Patient Safety, Compliance, Billing and Auditing departments.
• Routinely access and safeguard confidential information.
• Participate in departmental quality monitoring and improvement process.
• Open and distribute department mail.
• Ability to multitask and prioritize daily workload.
• Keep abreast of changes in ROI module associated with Epic upgrades.
• Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must be 18 years of age OR older 
• High School Diploma / GED
• 1 years of experience within a clinical or hospital healthcare setting
• Ability to work our normal business hours of 8:00am – 4:30pm EST.

Preferred Qualifications:

• Experience in Health Care ROI (release of information)
• Experience with Electronic Health Records
• Experience with medical records documents and processing protected health information (PHI)

Soft Skills:

• Excellent customer service skills
• Exceptional telephone etiquette and computer skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED