Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for providing the direction of Patient Financial Services Operations for Acute Care Hospitals and facilitating daily operations of AR management, including coordination with hospital and organizational departments affecting billing processes. Responsible for direct oversight of operational duties such as billing, collections, cash posting and overall accounts receivable. This position is also responsible for managing and coordinating team efforts to achieve key performance indicators set by the client and organization. 

The role will focus on identifying Revenue Cycle improvement opportunities, quantifying impact, recommending solutions, as well as leading and implementing initiatives.

If you are located in California, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities: 

• Direct billing and collections initiatives within their assigned Client
• Develop and implement strategic plans for meeting metrics
• Fosters an environment that promotes teamwork and positive communications within the service area and department
• Works collaboratively and strategically with the Revenue Cycle team to develop and operationalize processes and procedures, with continuous process improvement activities
• Establish and maintain effective working relationships with all stakeholders. Influence/negotiate with internal and external stakeholders to drive strategy execution
• Manage client satisfaction levels and remediation of client dissatisfaction to drive increased NPS (Net Promoter System and Net Promoter Score) results
• Leading Internal and Client facing performance calls
• Positions in this function include those responsible for management and administration of multiple functions, or management of general business operations
• Accountable for financial and non-financial results (budgets and actuals)
• Project management oversight and implementation
• Provide leadership to and is accountable for the performance of managers and/or senior level professional staff
• Impact of work is most often at the operational or local business unit or market level

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 5 years of Patient Financial Services experience
• 3 years of Revenue Cycle experience in a Leadership or Director role

Preferred Qualifications:

• 5 years of Patient Financial Services experience in billing or collections
• Proficient Microsoft Excel skills including pivot tables and advanced formulas
• Proficient in data analytics 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

California Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.