$2,500 Sign on Bonus for External Candidates

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together. 

Positions in this function supervises assigned employees and activities for the efficient administration of nursing activities. Coordinates clinical activities in assigned area. Provides direct clinical care as required.

Location: 123 Summer St, Worcester, MA
Hours: Monday - Friday between 8:00am & 5:30pm
Department: Multi-specialty

Primary Responsibilities:

• Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions
• Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues. Implements corrective actions plans as required
• Plans, implements and evaluates the clinical staffing needs on a daily basis to adequately support patient care in a given area; assigns clinical staff based upon patient acuity, practice volume, staff qualifications and standard policy
• Assist Manager or others in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems
• Provides effective direction, guidance, and leadership over the clinical staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives
• Assist in developing policies and programs within the department; acts as a positive role model for staff
• Triages patient visits and/or calls, prioritize clinical issues and direct clinical staff in delivery of patient care
• Assists in management of patient flow and access. Matches patient volumes and staffing to meet expectations of patients/customers
• Evaluates daily patient flow in the clinical area to maintain access standards and open communication with patients and providers; makes adjustments as appropriate to maintain organized, efficient patient flow in the clinical station
• Provides clinical staff with information, education and tools to ensure they are supporting efficient patient flow and telephone triage in the practice
• Participates in the development and recommendation of the operating and capital budgets for the areas managed. Manages activities to ensure financial goals met. Monitors expenditures for compliance to approved budget. Resolves discrepancies
• Promotes collaborative relationships between clinical staff and other departments. Participates in the development and implementation of clinical performance standards including on-going monitoring of clinical staff competence
• Mentors clinical staff in the creation of a climate of clinical and professional expertise. Demonstrates an ability to work effectively and communicate frequently with other members of the direct patient care and administrative teams; orchestrates and actively participates in daily huddles for his/her assigned clinical unit
• Maybe responsible for Leader Standard Work
• Implements new clinical practice standards, protocols and guidelines
• Ensures compliance with regulatory agencies such as DPH, etc. Develops and maintains procedures necessary to meet regulatory requirement
• Ensures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and procedures
• Ensures adequate equipment and supplies for assigned area
• Ensures compliance to all health and safety regulations and requirements
• Performs similar or related duties as required or directed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate of an accredited School of Nursing with 3 years of relevant experience
• Currently licensed as an LPN or RN in the State of Massachusetts. Basic Life Support (BLS) 

• Experience with telephone triage

• Demonstrated knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc. 

Preferred Qualifications:

• Proficient with communication, team building and organizational skills; customer service excellence focused
• Demonstrated leadership ability skills
• Demonstrated problem solving skills and the ability to communicate via written reports

• Experience withEpic EMR

Physical Requirements

• Physical health sufficient to meet the ergonomic standards and demands of the position

Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.