Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.

Supports patient care delivery at Waukesha Memorial Hospital with a primary focus of our Switchboard department. 

This position is part time (20 hours / week). Employees are required to have flexibility to work the following 2 week rotation:

Week 1:

• Sunday 8:00am-12:00pm
• Thursday 7:00am-3:30pm
• Friday 7:00am-3:30pm

Week 2:

• Tuesday 900am-5:30pm
• Friday 7:00am-3:30pm
• Saturday 8:00am-12:00pm

Our site is located at 725 American Ave. Waukesha, WI 53188.

We offer 4 - 8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities: 

• Operates the communications systems within the hospital; to include the telephone system console, emergency communications equipment, paging system and physician registry system
• Communicates by telephone by connecting the patient to other services or taking appropriate information while upholding excellent customer service.
• Handles confidential information appropriately by protecting and disclosing information to only those authorized.
• Understands and follows all Switchboard departmental processes implemented.
• Prioritizes by assessing and analyzing information to identify immediate emergency needs.
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians.
• Provides wayfinding instructions and assists with hospital information as requested.
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
• May perform other duties upon request.
• Ensures revenue cycle integrity by understanding and updating/verifying all needs related to visit
• Reschedule patients when required due to provider or department schedule changes, inclement weather or other operational issues.
• Effectively work scheduling reports, registries and work queues in EMR and payer-generated reports to meet the needs of the system.
• Exemplifies characteristics of a change agent to the meet the needs of the department.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience
• Must be 18 years or age or older
• Experience with Microsoft Office Products
• Previous customer service experience in an office setting or professional work environment
• Ability to work a variety of shifts to support a 24-hour operation system
• Ability to work 2-week rotation:
• Week 1:
  • Sunday 8:00am-12:00pm
  • Thursday 7:00am-3:30pm
  • Friday 7:00am-3:30pm
• Week 2:
  • Tuesday 900am-5:30pm
  • Friday 7:00am-3:30pm
  • Saturday 8:00am-12:00pm

Preferred Qualifications:

• Knowledge of medical terminology
• Experience with electronic medical records system
• Experience in a medical office or hospital admitting/registration office

Soft Skills:

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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