Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Front Office Assistant, you will be responsible for greeting patients and providing support to medical staff. This role is based in one of our MedExpress urgent care centers. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team! 

Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is Fayetteville, WV, though you may also operate in other local work sites on an as needed basis. 

Location: 5447 MAPLE LANE Ste BFAYETTEVILLE, WV 25840

Status: Part-Time

Schedule: (2) x 12-hour shifts (8:00 a.m. – 8:00 p.m.) per week

Specialty: MedExpress Urgent Care 

Hours may include rotating weekends/holidays and may vary with patient volume and business need.

Primary Responsibilities for our Front Office Assistants include:

• Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
• Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process
• Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation
• Collect all insurance information, verify patient demographics, process payments, and complete phone sheets
• Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. In addition, you may receive: 

• Hourly rate incentives (Flex Pay, Standby Pay)
• Paid Time Off which you start to accrue with your first pay period
• Career development and training for other roles you may be interested in
• Medical Plan options, Dental, Vision, Life & AD&D Insurance
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School / GED (or Higher) 
• 1 year of customer service experience OR experience in a medical office setting 
• Beginner level proficiency with computer software and the ability to learn electronic medical records 

Preferred Qualifications:

• Understanding of occupational medicine and/or urgent care 
• Experience collecting health insurance information and/or processing patient payments
• Experience with patient registration
• 6 months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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