At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doingyour life’s best work.SM

The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Field Based Community Health Worker (CHW), you will act with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The Field Based Community Health Worker also addresses social determinant of health such as transportation, housing, and food access

Hours: This is for a full-time (40 hours/week) Schedule is Monday through Friday any 8-hour shift to be determined by the hiring manager between the hours of 8am to 6pm Pacific Standard time.

Location: Reno and surrounding communities in Nevada. This position is a field-based position with a home-based office. You will work from home when not in the field. Local travel up to 75% and mileage is reimbursed at current government rate.

Primary Responsibilities:

• Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, level of care
• Utilize both company and community-based resources to establish a safe and effective case management plan for members
• Collaborate with patient, family, and healthcare providers
• Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team
• Document all member assessments, care plan and referrals provided
• Accountable to understand role and how it affects utilization management benchmarks and quality outcomes
• You’ll need to be flexible, adaptable and, above all, patient in all types of situations
• Engage members either face to face or telephonically
• Help member set person-centered SMART goals and develop a care plan to achieve those goals with regular follow up calls and ongoing documentation of progress towards goals met
• Adhere to detailed, specific documentation requirements in the member’s health record
• Proactively engage the member to manage their own health and healthcare using Motivational Interviewing Skills
• Provide member education on community resources and benefits
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, work well in a team and on your own, and ability to manage multiple deadlines.
• Conduct post discharge activities from hospital facility and support connection to social services in conjunction with Peer Support where applicable
• Performs other duties as assigned 

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma /GED (or higher)
• Active and current Community Health Worker certification or the ability to obtain a Community Health Worker certification in the state of Nevada within 12 months of employment
• 2 years of experience of knowledge of the resources available, culture, and values in the community
• 1 years of experience analyzing and solving customer problems
• Intermediate level of proficiency with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management) be able to use multiple web applications, to include preparing and/or format office documentation needed for various audiences
• Reside within Reno and surrounding communities of Nevada for 2 years
• Ability to travel 75% of the time within 60 miles of territory assigned and have reliable transportation, with a current and non-restricted state of Nevada driver’s license and state-required insurance
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)

Preferred Qualifications:

• Knowledge of Medicaid and or Medicare population
• Background in managing populations with complex medical and behavioral needs
• Experience with electronic charting

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nevada Residents Only: The hourly range for Nevada residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

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