At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care.

The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable.

Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care.

They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member.

As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education.

The coordinator also addresses social determinant of health such as transportation, housing, and food access.

Working Schedule : Schedule is Monday through Friday any 8-hour shift to be determined by the hiring manager between the hours of 8 : 00 am to 5 : 00pm.

This position is a field-based position with a home-based office. You will work from home when not in the field.

Location : State of Virginia.

Local travel up to 25% and mileage is reimbursed at current government rate.

If you are located in the state of Virginia, you will have the flexibility work in this hybrid role as you take on some tough challenges managing our maternity population.

Primary Responsibilities :

• Engage members either face to face or over the phone to assist with closing gaps in care, linking to necessary services and providing education about their health
• Review available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)
• Conduct member health assessment that includes pregnancy risk, functional, and behavioral health needs
• Utilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessment
• Identify member service needs related to health concerns
• Identify urgent member situations and escalate to next level when necessary
• Engage member to participate in the assessment process and collaboratively develop Health Action Plan based on their individual needs, preferences, and objectives with nursing oversight
• Work with members to develop healthcare goals and identify potential barriers to achieving healthcare goals
• Identify member support systems available and incorporate into their Health Action Plan
• Review plan benefits and identify appropriate programs and services based on heath needs and benefits
• Integrate health care and service needs into a plan or recommendation for member care and service
• Identify and refer members to relevant community resources
• Facilitate member choice of preferred provider
• Advocate for individuals and communities within the health and social service systems
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include :

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at :

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

• Bachelor's Degree in a health-related field, Social Work or Health Care Administration OR 1 years of experience as an LPN
• 1 years of experience with knowledge of the resources available, culture, and values in the community
• 1 years of community outreach / field work experience in a healthcare setting
• Intermediate level of computer proficiency including the use of Microsoft Outlook, Teams, and multiple web applications
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information
• Valid driver's license and current automobile insurance in Virginia, with access to reliable transportation that will enable you to travel locally, up to miles round trip and up to 25% of the time to client and / or patient sites within a designated area in the state of Virginia
• Currently reside in the state of Virginia
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications :

• Community Health Worker (CHW) Accreditation
• 1 years of experience with knowledge of maternity care
• Experience working in Managed Care
• Knowledge of Medicaid / Medicare population
• Solves routine problems on own. Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team

Soft Skills :

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Yellow, #RPO

Last updated : 2024-04-22