The Team Lead in Enterprise Technology provides direction, guidance, and instruction for a team of System Engineers and Admins. The Team Lead will work with internal and external clients to maintain, analyze, and resolve technical issues if the team’s responsibility areas. This position requires a mix of technical and people skills, good operational experience, and outstanding customer relationship qualities. 

WHAT WE NEED FROM YOU

Required: 

• 8 years of experience in Information Technology in an enterprise environment 
• 2 years of experience leading team members 

• Enterprise level Active Directory and group policy administration experience 
• Experienced in developing, updating, and maintaining processes and procedures for team members to follow or contribute to. 
• 3-5 years of experience Windows Server and Linux operating systems 
• Communicates well both verbally and non-verbally 
• Strong problem-solving and decision-making skills 

• Ability to work effectively and with minimal direct supervision 
• This position requires on-site attendance. 

Preferred: 

• Mortgage and/or Financial Services industry experience 
• Strong understanding of It Automation and configuration management 

WHAT YOU WILL BE DOING

• Supervise day-to-day operations of their team making sure everyone is pulling their weight, distributing the workload evenly while ensuring motivation and performance levels are maintained 
• Lead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort 
• Encourage creativity, risk-taking, and constant improvement amongst the team. Recognize and celebrate team and team member accomplishments and exceptional performance. Intervene when necessary to aid the group in resolving issues 
• Communicate clear instructions to team members and hold them accountable when goals and objectives are not met 

• Provide regular status reports on tasks accomplished, current issues and progress toward goals.
• Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable 
• Manage vendor relationships and escalate issues when appropriate 
• Develop and maintain documentation including server build docs, configuration standards and infrastructure architecture 
• Provide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change management 

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.