You haven't searched anything yet.
The Professional Services team serves a key role as the face of ibml to the customer, leading from the pre-sale engagement through go-live. You will play a key role on the project and will be part of a great team of industry professionals helping our customers successfully navigate the process of integrating world-class intelligent capture solutions into new or existing customer environments.
The Implementation Specialist provides leadership of project implementation and system application of document capture solutions to completion for ibml clients. This includes creating specifications, software installation, training, and support.
What You Get to Do
Work with clients to create and develop a Statement of Delivery for customer installations
Create, publish, and maintain an accurate project plan for each implementation site
Assist with pre-installation planning, scheduling, and training.
Conduct effective, thorough, and organized training for clients and third-party support personnel as requested.
Assist in the development and testing of new products and current product enhancements by
providing feedback to Product Engineering and Software development teams
Develop and maintain a current and thorough knowledge of all ibml hardware and software solutions. Build knowledge management of solutions and document outcomes.
Assist in the development and maintenance of accurate and complete hardware and software solutions. Provide innovative solutions to solve client business challenges.
Ensure proper management and control of all company assets (tools, documentation, software, and intellectual property, etc.)
Other duties and tasks assigned by Director of Professional Services
What’s Required
What’s Helpful
What Makes You Successful
An enjoyment of working with people and being an effective communicator are just two of the things that will make you successful. You will be expected to run multiple projects concurrently, dealing with changing priorities, always with a focus on the success of our customers. You will communicate with people at all levels of our customers’ organization. So, you must be as comfortable discussing the big picture with the CEO and technical components with the systems administrator as you are going over the minute details with the ibml support team. Your ability to work independently while traveling and in the office is critical. Equally important is being able to work as part of the team, ensuring the success of the group.
Ultimately, an outstanding candidate should demonstrate sound technical knowledge and curiosity as well as exceptional analytical, communication, and customer service skills.
Full Time
Business Services
$79k-107k (estimate)
10/12/2023
05/22/2024
ibml.com
IRONDALE, AL
200 - 500
1992
Private
MARTIN BIRCH
$10M - $50M
Business Services
Ibml develops a SaaS-based platform that offers data capture and document scanning solutions for the commercial sector.
The following is the career advancement route for Implementation Specialist positions, which can be used as a reference in future career path planning. As an Implementation Specialist, it can be promoted into senior positions as an Implementation Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Implementation Specialist. You can explore the career advancement for an Implementation Specialist below and select your interested title to get hiring information.