The job details are as follows: What We Do We build on the strength of our research and development expertise and a distinctive, entrepreneurial culture that encourages diversity, innovation, creativity, sustainability, and, simply, fun. Since inception, our mission has been to find a cure for pulmonary arterial hypertension and other life-threatening diseases. Toward this goal we have successfully gained FDA approval for five medicines, we are always conducting new clinical trials, and we are working to create an unlimited supply of manufactured organs for transplantation. We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation (PBC). Our public benefit purpose is to provide a brighter future for patients through (a) the development of novel pharmaceutical therapies; and (b) technologies that expand the availability of transplantable organs. At the same time, we seek to provide our shareholders with superior financial performance and our communities with earth-sensitive energy utilization. Our company was founded by an entrepreneur whose daughter was diagnosed with a life-threatening condition. She sought to find treatment options and a cure for her daughter and patients like her. We are founder-led, and relentless in our pursuit of “medicines for life”. We continue to research and develop treatments for cardiovascular and pulmonary diseases, and other orphan diseases. How you’ll contribute The Patient Support Systems & Digital Strategy Associate Director is responsible for overseeing the selection, development, and performance of key systems and infrastructure supporting our patient support & engagement programs. Systems include, but are not limited to: CRM systems, telephony and CTI, program portals, chat, etc. The objective of our overall Patient Support Program is to is to ensure patients have the knowledge, resources, and logistical support necessary to help effectively manage their conditions and adhere to treatments prescribed by their HCP. This individual will play a key role in helping us meet our objective by working hand in hand with the patient relations leadership team, system users, IT, and external vendors to ensure clear business requirements, system readiness, reliability, and continuous improvement. System requirements and selection – lead the process to identify and document system requirements and capabilities. Partner with IT and patient relations leadership team on the vendor selection process. System development and implementation – oversee all vendor and internal activities related to the development and implementation of new patient support systems and capabilities. Partner with training teams to ensure end users receive comprehensive and accurate training on systems and digital tools. Project management – develop detailed project plans for all systems and digital tool implementations. Closely monitor and communicate risks and options for mitigation. Work closely with the patient relations leadership team to implement new programs and initiatives Continuous improvement – foster a culture of continuous improvement through user feedback, process and program improvement initiatives, and capability/system evolution based on an ever-evolving technology landscape All other duties as required All Patient Relations activities will be performed in a manner that is consistent with and compliant with all laws and company policies For this role you will need Minimum Requirements Bachelor’s Degree in computer sciences, business, or a related field with 12 years of relevant experience or Master's Degree with 10 years of relevant experience In-depth experience utilizing CRM (e.g. Healthcloud, Salesforce) and related patient support services technologies Demonstrated ability to develop systems and processes with an orientation towards end-user experience, data visibility, and program/system measurement Strong communication and interpersonal skills, with the ability to effectively engage cross functional stakeholders Strong vendor management skills Excellent organizational and project management skills to effectively size, scope, and execute multiple project with on-time deliverable dates Patient-centric mindset Strong proficiency with Microsoft Office suite Experience with Salesforce or Healthcloud CRM platforms Ability to travel up to 10% Preferred Qualifications Master’s Degree in computer sciences, business, or a related field Experience with text or chat HIPPA compliant communication methods Experience with Tableau or similar business intelligence tools Rare disease and / or complex therapy administration experience At United Therapeutics, you’ll realize quickly that it is not an ordinary place to work! When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients. While United Therapeutics does not require vaccination for Covid-19 at this time, we strongly encourage all employees and visitors to remain up to date on vaccinations and boosters to protect one another from illness. Employees working in customer-facing roles must adhere and comply with customers’ credentialing guidelines, which may require vaccination against Covid -19, the influenza virus, and other illnesses that could be harmful to healthcare staff and patients. United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success. We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work.