JOB TITLE:Weekend Museum and Gift Shop Associate

LOCATION: Arlington, TX

POSITION TYPE: Part-Time

FLSA STATUS: Non-exempt

REPORTS TO:Curator/Program Manager

WORK HOURS:Saturday – Sunday 9:00 am – 5:30 pm, with occasional other days during the week when events and tours come up, as needed.

POSITION SUMMARY:

The International Bowling Museum and Hall of Fame seeks a weekend museum and gift shop associate.Primary duties include customer service and hospitality to all International Bowling Museum and Hall of Fame guests. Assist guests in purchasing Museum admissions, answering guest questions, handling cash and cash register reports, and performing Museum opening/closing duties.This part-time position is 8 to 14.5 hours per week.The Gift Shop Associate creates positive experiences for our diverse customer base, provides exceptional customer service, and maintains merchandising standards.

DUTIES/RESPONSIBILITIES:

• Performs museum/gift shop opening and closing duties including counting cash and balancing cash drawers, completing deposits, and ensuring all exhibits are in working order.
• Ensures that each guest receives an outstanding customer service experience by providing a friendly environment which includes greeting and acknowledging every guest, maintaining solid product knowledge, and assisting with museum ticket and product selections.
• Excellent accuracy when utilizing point-of-sales systems.
• Demonstrate ownership in maintaining gift shop inventory and other tasks assigned by the manager.
• Assist with mail/phone inquiries & process Hometown Heroics certificates.
• Assist with site tours & execution of special events.
• Invoice special admissions & events for payment.
• Respond to incoming requests from associations/individuals received by telephone or mail.
• Regular and reliable attendance.
• Other duties as assigned by the Curator/Program Manager.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

• Innovate self-starter who can work independently.
• Friendly and professional.
• Proactively seek to increase their knowledge of The International Bowling Museum and Hall of Fame’s products and events.
• Excellent customer service skills.
• Multitask quickly and efficiently.
• Ability to work weekends and holidays.

EXPERIENCE AND OTHER REQUIREMENTS:

• Must be 18 years of age or older.
• Basic math skills are required.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
• Must be able to bend, stoop, and/or climb.
• Must be able to move/lift up to 25lbs.

TRAVEL: None