Job Details
Job Location
Outlet Stores at Silverthorne - Silverthorne, CO
Description
Overview of role:
Are you a high-energy individual who loves cycling and the outdoors? If so, we have an opportunity for you! We are looking for hourly associates with experience in retail and/or the outdoor industry. Retail Associates support the store management by performing various receiving, stocking, signing and customer service-related tasks as requested. This position works to maintain the high standards of the company throughout the store and offer outstanding service to every PEARL iZUMi customer.
This is not your standard retail job it is a chance to make a difference in the world around you. First, you and your peers will partner with PEARL iZUMi guests to outfit them perfectly for their next adventure on two wheels; often building a rapport that lasts years as many guests return to the store with feedback, inspiration and excitement. Second, you will support PEARL iZUMis mission to use bikes as a force for good in the fight against climate change, as the gear you outfit the guest in creates the opportunity for them to ride instead of drive, for everything from fun in the mountains to simple community transportation.
We are looking for enthusiastic Retail Associates (for both part-time and full-time roles), experienced in retail and/or the outdoor industry for this not-just-a-job. You will be in good company; many of our team members stay and ride with us for decades and thrive off the fulfillment of keeping customers happy and inspired for their next adventure. Making sure our guests are fully prepared for their next ride will be your highest responsibility. This role will also support store management with all the usual retail tasks including receiving products, stocking, pricing, some cleaning, and of course, outstanding customer service.
Essential Duties/Responsibilities:

• Customer Service
• Focuses on building a customer for life during every customer interaction
• Demonstrates in-depth knowledge of PEARL iZUMi products
• Achieves daily sales goals regularly
• Meets standards for items sold per transaction (IPTs), set by store manager
• Honors our lifetime warranty and makes the greatest effort to enhance the customer's perception of the PEARL iZUMi brand even when they are returning the product - make it simple for the customer
• Understand all policies and procedures outlined in the Retail Operations Manual & Employee Handbook

Store Operations:

• Arrives for and leaves work as scheduled every day; and properly records hours worked in ADP
• Notifies the manager on duty before the start of scheduled shifts if there is any issue with reporting to work on time
• Maintains stock according to standards outlined by the store manager
• Assists with the execution of physical inventories
• Assists manager with supply and merchandise orders as requested
• Follows all company policies and procedures as outlined by the Store Manager; asks for additional training on processes and procedures that are not understood
• Protects the assets of the company
• Call the Manager or Assistant Manager immediately in any emergencies; contact the Sr. Retail Manager if the Manager or Assistant is unavailable

Visual & Merchandising:

• Maintains corporate visual and merchandising standards
• Ensures all signing and merchandising represents the PEARL iZUMi Brand as the premier cycling brand
• Eliminates anything that visually detracts from the PEARL iZUMi brand in the store

Team Responsibilities:

• Demonstrates good teamwork tact and professionalism in all interactions with all team members and customers
• Represents our brand consistently in all communications. Every communication should flawlessly represent our brand image

Other Duties and Responsibilities

• Performs other miscellaneous duties as requested by Store Manager and Assistant Manager
• Performs other duties as assigned/requested by the Sr. Retail Manager

Full-Time Pay Rate: $15 - $20 hourly
Part-Time Pay Rate: $12 - $18 hourly
Qualifications

• You have at least 6 months of retail experience
• A plus but not a must if you have footwear or outdoor apparel experience
• You have proven sales experience and hitting sales goals
• You strive to provide quality service to every customer
• Bonus: you are passionate about cycling whether it be road, mountain, or commuting on a fixie all are great!
• You have superb written and oral communication skills
• You are able and willing to stand on your feet all day and lift up to 35 pounds on a regular basis
• You have a flexible schedule and are available to work weekends, holidays, evenings, and peak retail time periods