The chosen candidate will be responsible for providing all around support to the clinic and patients in the following capacities:

Patient focus:

• Welcomes patients into the clinic in a warm and friendly manner
• Checks-in patients as they arrive for their appointment
• Provides a clean and organized waiting area
• Assists with helping patients select appropriate skin retail products
• Optimizes patient satisfaction
• Enters patient information and billing information into electronic database
• Protects patients and employees by adhering to OSHA infection-control policies
• Identifies and resolves patient-centered problems in a timely manner; Involving Clinic leads when appropriate
• Adheres to HIPAA privacy policies
• Follows all Standard Operating Procedures and other guidelines

Administrative Support:

• Assists clinic team in various admin needs
• Maintains electronic medical charts/files
• Other duties and projects as assigned.

Scheduling:

• Schedules appointments for new and existing patients
• Reviews schedules for accuracy and productivity
• Completes patient reminder phone calls if needed

Required Qualifications:

• Requires a High-School diploma or equivalent 
• At least 2 years’ experience in a healthcare environment; Preferably in a Dermatology or a Specialty Clinic
• Strong computer skills – Microsoft Office and ability to learn new computer software
• Customer-satisfaction personality
• Ability to travel to other clinic locations in the Twin Cities metro area as needed to cover shifts as needed
• Prior understanding of HIPAA compliance

Additional Qualifications:

• Strong work ethic and team player
• Exceptional organizational skills and effectively prioritizes tasks
• Excellent customer service skills
• High degree of professionalism
• Ability to deal sensitively with confidential material
• Strong interpersonal (verbal and written) communication skills
• Ability to communicate with various levels of management
• Positively contribute to the USS team environment by taking initiative to learn and build skill sets
• Ability to independently problem solve