Responsibilities :

• Models good customer service and acts as a positive role model for excellent customer service practices
• Trains and empowers employees to provide excellent customer service.
• Resolves customer complaints in a courteous, businesslike and timely manner.
• Provides Operations Manager or Recruiter with current and future hiring needs.
• Uses recruitment techniques to attract potential new employees.
• Ensures new store employee is trained properly.
• Conduct regular meetings with employees to enhance communication and teamwork.
• Conducts regularly scheduled employee performance reviews and discussion.
• Prepares work schedule and post 2 weeks in advance.
• Provides clear and consistent direction and expectation to employees.
• Ensures store image per company standards.
• Provides timely motivational feedback and coaching to employees.
• Counsels and documents employees as necessary in a timely and appropriate manner.
• Monitor orders to insure in-stock efficiency.
• Train and develop employees including Assistant Manager.
• Reviews management reports and takes appropriate action to insure balanced inventories.
• Verifies deliveries to ensure accuracy of order.
• Ensures quality and freshness of products through proper rotation, ordering, and proper

monitoring of codes and temperatures.

• Ensures accurate and visible pricing of products.
• Merchandise product according to guidelines or layout.
• Provides feedback to Operations Manager, VP of Retail Operations, HR, and other

personnel as appropriate on sales and profit opportunities. Supplies accurate

competitive information to departments.

Ensures appropriate state, local, or company guidelines are followed (including

required records).

Adhere to government regulations (ADA, Environmental, Wage and Hour, EEO guidelines,

food stamp sales, and local tax requirements).

Ensure the timely and accurate completion of all daily, weekly, and monthly paperwork

cash report, control book, payroll, deli inventories, price changes,

promotional markups and markdowns, gas surveys, environmental records,

retailing tickets, other POS information).

• Ensure all employees follow inventory and cash control procedures.
• Controls labor within established guidelines.
• Manages other expenses within established guidelines.
• Develops Assistant Manager
• Assumes other duties and responsibilities as assigned to accommodate store operational

needs.

Requirements :

• 21 years of age or older
• Valid Driver’s License
• Access to a car or other motorized vehicle
• Liability insurance on such vehicle
• High School diploma, GED, or previous experience
• Availability to work any shift or day Minimum 45-50 hour workweek
• Ability to read, write, speak, and understand English
• Basic math skills (addition, subtraction, division, and multiplication)
• Ability to lift 10 lbs frequently and up to 50 lbs occasionally.

To be a locally owned cooperative that is a leader in providing dependable service to our customers with a competitive advantage for energy and production

Last updated : 2024-04-28