Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Customer Care Technologies - Salesforce

As a Software Development Engineer I, you will play a vital role at UPS. We are looking for an individual that can help us continually improve and enhance our Salesforce platform, guided by experienced Salesforce Developers in our team. We are looking for someone who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow as a developer.

Responsibilities:

• This is a dynamic application that is rapidly growing with new Partner relationship, Language translations and Content Management functionalities

• Develop end to end Salesforce solutions using Configuration and Customization – Lightning/Velocity components, APEX Class, Triggers, Visualforce pages, etc. covering Aura and LWC

• Automate business processes using Salesforce automation tools: Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts

• Working experience with Platform Management, Service Cloud & Service Business Process (Email to Case, Web to Case, Language Translations, Email Templates, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)

• Performs tasks within planned durations and established deadlines.

• Collaborates with teams to ensure effective communication in supporting the achievement of objectives.

• Strong Ability to debug and resolve issues/defects

• Create technical documentation

• Collaborate with the offshore team on design discussions and development items

Qualifications:

• Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization).

• Experience in designing & building a solution using Salesforce Declarative & Programmatic Approach. Knowledge with Integrating Salesforce with on premise legacy systems and other cloud solutions.

• Experience with integration middleware and Enterprise Service Bus. Experience in consuming or sending the message in XML/JSON format to 3rd party using SOAP and REST APIs. Expertise in Apex, workflow, and triggers.

• Working experience with Service Cloud & Service Business Process (Email to Case, Web to Case, Live Chat, Live Message (SMS to Case), Phone to Case, Open CTI and/or CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments).

• Strong knowledge with Agile Development Methodology

• Salesforce Certification: Platform Developer I

• Must be detail-oriented and a self-motivated learner

• Strong written and verbal communication skills

• Strong analytical skills and technical skills

• Bachelor's degree in Computer Science or equivalent in education and work experience

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.