Overview

Under the general direction of the Director of Information Technology, assists in the planning and implementation of additions, deletions and major modifications to UHC's computer, telecommunications and network infrastructure. This position is responsible for overseeing the administration of the organization's LANs, WANs, WLANs, VLANs and telecommunications infrastructure including VoIP phone systems, IP based fax systems, video conferencing and internet-based services within Windows Domain and servers. This is a non-exempt position.

Responsibilities

Works closely with the Director of Information Technology and other members of the Information Technology team to:

• Collaborate with technical services team members to assess near and long term network capacity needs and design and implement strategic plans to make certain network capacity meets existing and future requirements.
• Oversees systems backups, archiving, and disaster recovery and provides expert support when necessary.
• Perform daily health checks on all network infrastructure devices and equipment including but not limited to servers, routers, switches, WLAN controllers, firewalls, proxies, Cisco UC servers, etc.
• Administer the LAN, WAN, WLAN, and VLAN networks in a Cisco and Microsoft environment
• Receive and respond to incoming work orders, calls, or emails regarding equipment and/or problems.
• Accurately document instances of software or hardware failure, repair, installation, removal, or other work requests.
• Implements network security according to HIPAA standards and established best practices.
• Responsible for company firewalls, proxy, and content filtering systems. Works with project teams to help implement Internal Systems.
• Responds to escalated help desk issues and provides resolution. Interacts with internal clients on all levels to help resolve IT-related issues in a timely manner.
• Ensures that company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to superiors in a timely manner.
• Resolves and/or escalates issues in a timely fashion.
• Suggests areas for improvement in internal processes along with possible solutions.

Qualifications

EDUCATION:

• Bachelor's degree in a related field from an accredited school preferred.
• MCSE and Cisco certification preferred.
• Must obtain and maintain vendor and industry certifications as directed.

LICENSE/CERTIFICATION:

• Possess a valid CA driver's license.

PRIOR EXPERIENCE:

• Minimum 3 years hands on experience equivalent to that of a network administrator, preferably in a FQHC environment.

SKILLS:

• Proven experience and success with enterprise-class LAN, WAN, WLAN, VLAN and VoIP engineering, design, implementation and support.
• Proven ability to engineer routed, switched, and wireless networks.
• Must have strong working knowledge of the following:
• Windows Server 2003/2008/2008r2/2012r2; Exchange server 2010; SQL server and relational databases; IIS server 6/7/8.
• Virtualization
• Must have knowledge of Cisco Firewalls, VPNs, and Cisco network router and switch functionality and configurations.
• Must have knowledge of Windows scripting and programming languages.
• Must work well in a team environment.
• Must demonstrate the initiative to take ownership of large projects and work independently.
• Excellent communication skills required.
• Must have demonstrated strengths in, planning and organization of materials and tools skills.
• Must have strong written documentation skills.
• Project management experience preferred but not required.
• Must possess valid California Driver's License and have current auto insurance.
• Familiarity with HIPPA regulations and compliance laws a plus.
• Bilingual (English/Spanish) a plus
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
• Customer-service oriented
• Familiar with adult learning and general training techniques
• Positive professional insight
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgment
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
• Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.