Description

• Coordinate coverage assignments for lunches and PTO; fills in for clinical office staff as needed
• Oversees timely coordination of Direct Referrals as directed by the Office Manager
• Oversees test tracking as directed by the Office Manager
• Assists Office Manager with training, coaching and development of team members; including ongoing clinical staff proficiency testing
• Assists Office Manager in monitoring staff to prevent overtime while covering the clinical duties and tasks
• Monitor clinical equipment to ensure proper functioning and calibration
• Oversee timely resolution of Greenway pending prescription refill requests
• Assist the Office Manager in ordering medical supplies and educational materials
• Monitor sample closet, discard outdated medications, keep current medication organized and check sample log
• Monitors filing center to ensure all documents are handled in a timely manner
• Assist with OSHA and Safety program requirements as directed by the Office Manager
• Monitors schedule and organizes patient flow for physician office visits or in-office procedures 
• Accompanies patients to exam room; collects patient history and provides physical assessments as delegated by the physicians 
• Schedules and obtains results for lab or radiology procedures; interprets and accurately communicates results to physicians and patients as necessary 
• Performs or assists physician with in-office procedures and specialty patients including Remicade, Hydrogen Breath Tests, Pill Cam Endoscopies, Flexible Sigmoidoscopies, and Hepatitis C 
• Manages patient charts to ensure clinical information is completed and filed appropriately 
• Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date 
• Performs upkeep for exam and specialty procedure room with regards to sterilization and infection control, supplies, and equipment 
• Performs emergency life-saving procedures if necessary 
• Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures 
• Answers emails and voicemails and returns patient calls in a timely and efficient manner 
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts 
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information 
• Participates in staff meetings as directed by the Office Manager 
• Participates in marketing activities as directed by the Office Manager 
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager 
• Any other duties and/or special projects as assigned 

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager 
• Work under pressure; assess, respond, and communicate issues in a timely manner 
• Communicate clearly with patients and coworkers through the telephone, email, and in-person 
• Interpret and apply clinical and non-clinical policies and procedures 
• Medical and CPR Certification Required 

Qualifications