3 Bilingual Customer Service Specialist Jobs in Franklin, TN
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UNITED COMMUNITY BANK is Hiring a Bilingual Customer Service Specialist Near Franklin, TN
SUMMARY
EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent required; Bachelor’s degree in a relevant field of work or an equivalent combination of education and work related experience preferred
- 1-3 years of banking, bank operations, retail or customer service experience required
- 1 – 3 years’ experience in one or more bank operations functions preferred
- 1 – 3 years’ experience in retail or commercial banking preferred
- Previous Contact Center experience in any professional work environment a plus
- Experience with email, chat or other forms of electronic communication preferred
- Fluent in Spanish and English both verbal and written, with translation capabilities at plus
- Able to work a set or rotating schedule that may include evenings and Saturdays
- Proficient in Microsoft Office programs with ability to operate standard office equipment
- Possess excellent interpersonal and communication skills
- Has a passion for delivering superior customer service
- Deliver professional and welcoming telephone etiquette and skills; ability to maintain a friendly, cheerful and courteous demeanor throughout the work day
- Strong verbal and written communication skills
- Strong computer and technology skills
- Ability to thrive in a high call volume, fast paced work environment
- Skilled at handling and navigating customer complaints
- Ability to closely and accurately follow established processes and procedures
- Self-starter
- Team building and collaboration skills; ability to work well in a team environment
- Ability to multi-task
- Strong emphasis on details and accuracy or work
- Strong analytical and problem solving skills with demonstrated capacity for sound judgment
- Ability to make informed decisions quickly and execute those decisions with confidence; ability to troubleshoot issues and provide solutions
- Committed to achieving individual performance goals set forth by leadership to ensure that the team meets or exceeds its goals
- Successfully complete all Contact Center training programs including but not limited to BVS courses, periodic quizzes, etc.
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
JOB FUNCTIONS
- Completes requests including but not limited to processing of check orders, stop payments, account maintenance, check and statement
- Debit card maintenance requests which includes but is not limited to; limit increases, card closures/reorders, travel notices, etc.
- Supports and or resolves complex debit card issues
- Online/Mobile Banking, and Bill Pay support/troubleshooting for both consumer and business customers
- Meets and or exceeds personal scorecard goals which contribute to the overall goals of the department
- Provides exceptional customer service by creating a positive experience for each customer on all support channels
- Interacts with customers and co-workers in a professional and caring way and represent United Community Bank as “The Bank that Service Built”
- May assist with mentoring teammates and creating and/or contributing to training resource material
- Supports customer channels, including but not limited to, email, chat, secure message, and email in addition to the telephone
- May include developing a ‘specialized’ support niche as a Subject Matter Expert in one or more areas of support
- May include actively seeking, referring and/or sales of bank product and services that align customer needs with UCB’s products and services
- Successfully completes all training as assigned by the Customer Contact Center and or UCB
- Maintains thorough knowledge of all bank products & services
- Keeps absences to a minimum understanding the interdependence each person has on the other to meet and or exceed team performance goals and objectives.
- Other duties as assigned
SUPERVISORY RESPONSIBILITY
WORK ENVIRONMENT
POSITION TYPE
TRAVEL
OTHER
Job Summary
Full Time
$46k-60k (estimate)
02/25/2024
04/24/2024
unitedcommunitybank.com
LAKE PARK, IA
25 - 50
1931
KRISTY MILLS
$10M - $50M
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About UNITED COMMUNITY BANK
United Community Bank with locations in Milford, Okoboji, Hartley, Ocheyedan and Lake Park, Iowa offers full service banking to the communities they serve.
The job skills required for Bilingual Customer Service Specialist include Customer Service, Problem Solving, Products and Services, Communication Skills, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Specialist. You can explore the career advancement for a Bilingual Customer Service Specialist below and select your interested title to get hiring information.
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