Summary: Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.

Essential Duties and Responsibilities:

• Responsible for executing Loss Claims (requests for reimbursements) to submit to mortgage investors, PMI companies, and other third parties for fees incurred during default on real estate loans

• Responsible for gathering documentation for internal and external audits

• Making contact attempts to assigned borrowers via telephone to inquire on delinquent payments

• Generating and sending letters to customers on delinquent loans at applicable and scheduled time frames

• Understanding Secondary-Market requirements for delinquent loan procedures

• Understanding In-House requirements for both consumer and real estate delinquent loans

• Reviewing and evaluating customer’s financial information, credit reports, Broker Price Opinions (BPO’s), and Appraisals for Loss Mitigation Options

• Underwriting customer’s financial documentation for program eligibility

• Completing needed calculations for Loss Mitigation options, which includes, but not limited to, capitalization of delinquent interest and performing escrow analyses, which could also include establishing an escrow account if currently not in place

• Submitting customer information into investor websites for loss mitigation programs

• Working closely with other departments to ensure proper execution and completion of any status change to a loan: coding of loans on the core system, credit reporting, proper execution of documents, and recording of documents

• Communicating and negotiating charged-off checking account balances with customers and establishing payment if applicable

• One of seven staff members that routinely audits the Floor Plan for a commercial truck dealership

• Completing annual testing to ensure all staff is made aware of any updates or changes to regulations

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

License: Valid Driver’s License may be required.

Reasoning Ability:

The ability to solve practical problems and interpret a variety of instructions.

Computer Skills:

Microsoft Office skills: Word processing, Spreadsheets, E-mail, Database software

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently exposed to outside weather conditions.

The noise level in the environment is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee may be required to drive an automobile. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to lift up to 25 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.