1 IT HelpDesk Job in Quincy, IL
United Community Bancorp is Hiring an IT HelpDesk Near Quincy, IL
Quincy, IL
Mercantile Bank, a United Community Bank, is seeking a Full Time IT technician to join our Helpdesk team. This individual with work from our Quincy, Illinois location and will be responsible for end user computing support with additional support for our Systems Administrators.
- Installing and maintaining workstations, conferencing equipment and networking devices
- Prompt and complete processing of end user support requests submitted through the ticket system, end user calls, emails and chat
- Documenting resolution instructions for commonly processed tasks
- Communicating with vendor support to resolve end user errors
- Utilize remote tools to provide support to end users
- Provide support for video and phone conferencing services
- Enterprise phone system support
- Support end user mobile devices (IOS and Android)
- Support remote user connections and equipment
- Excellent written and verbal communications skills
- Experience with computer hardware (preferably in an enterprise environment)
- The ability to interpret and follow written and verbal directions
- Critical thinking skills
- Experience with wired and wireless networking
- Excellent documentation skills
- Professionalism and customer service experience
- An Associate’s Degree in Computer Science (or equivalent work experience/certifications)
- The ability to pass a Federal background check
Travel Required:
Yes – travel to remote branches as needed using IT Vehicle (up to 25%)
Eligible candidates must provide reliable transportation
Attendance Requirements: Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. This position is typically full-time, Monday through Friday with an on call rotation.
Working Conditions: This job operates in a clerical office setting. This role routinely uses and moves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements: Requires bending, stooping, lifting or standing as necessary.
Job Summary
Full Time
$47k-58k (estimate)
03/28/2023
06/16/2024
bankucb.com
Lawrenceburg, IN
<25
Related Companies
The job skills required for IT HelpDesk include Customer Service, Networking, Computer Science, Computer Hardware, Verbal Communication, Android, etc. Having related job skills and expertise will give you an advantage when applying to be an IT HelpDesk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT HelpDesk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT HelpDesk positions, which can be used as a reference in future career path planning. As an IT HelpDesk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT HelpDesk. You can explore the career advancement for an IT HelpDesk below and select your interested title to get hiring information.
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