IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time.
We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play.

JOIN THE HOME TEAM

• Award-Winning Culture: 2023 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• Competitive Compensation, PTO, Paid Holidays, and more!

WHAT WE’RE OFFERING
This position is responsible for the installation and repair of communications lines and services for residential and business telephone, high-speed internet, and Digital TV customers while providing a superior level of customer service and commitment to safety. Other duties include troubleshooting service lines and wireless CPE, responding to customer complaints and requests, and operating company equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.

• Perform and complete installations, troubleshooting, and repair for connects, upgrades, and relocates for telephone, high-speed internet, and Digital TV customers.
• Plan and complete installs for new services and equipment for customers by installing copper and fiber drops, network interface devices, ground wires, in-home wiring, station protectors, jacks, modems and wireless routers, and set-top boxes in accordance with company standards.
• Recognize and inspect existing ground wiring or make new ground according to Company policy in order to protect employees, customers, and equipment from electrical shock or damage.
• Recognize and understand how to configure customers' equipment to connect to the Internet via modem/wireless router and set up IPTV service, including connecting standard consumer electronic devices (DVDs, computers, laptops, tablets, smartphones, telephone handsets, etc.).
• Understand, maintain, and repair existing equipment by using test sets to locate line or equipment trouble and determine necessary repairs.
• Repair, replace, and splice aerial and underground cables (copper and fiber) to restore services to system specifications.
• Complete and maintain records as required, including completion of all required information on work orders to ensure details of work are recorded for entry into the customer’s account.
• Clean, maintain, and organize stock for company vehicles and prepare equipment to safely perform required duties and reflect the highest brand standards.
• Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.

WHAT YOU BRING

• High School Diploma or equivalent education required.
• Experience in specialized technical courses or equivalent work experience is a plus.
• Up to one year of experience with basic telecom and CATV installations and maintenance.
• PC Skills - requires a basic understanding of computer hardware and software, especially word processing and email, along with the ability to review and clear assignments and work orders. Ability to touch-type at 35 WPM a plus.
• Valid TN driver's license and satisfactory driving record.
• Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment, showing respect for others, the ability to acknowledge and build on others’ ideas, and support for group decisions.
• Must have the ability to read and understand installation and troubleshooting procedures, written documentation, training materials, and network records.
• Ability and interest to work in a dynamic and rapidly changing technology environment, effectively dealing with multiple projects and stress.
• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex situations to colleagues and customers with varying degrees of network knowledge.
• Must have the ability to solve problems with patience and a positive approach.
• Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines.
• Ability to operate motorized work equipment and service equipment, including personal computers, phone systems, software applications (including email clients and web browsers), hand tools, electric tools, and test sets.
• Knowledge of basic mathematics and consumer electronics.

WHO WE ARE
United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S CORE VALUES:
We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises and do the right thing even when no one is watching.
• Driven – we serve to win customers.