There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

The Program Manager – Airport Operations is responsible for providing guidance, training, and assistance to station leaders, regional managers, and general managers in their efforts to reduce the risk of injuries and aircraft damages.

• Develop, publish, and maintain safety scorecards and metric dashboards. Create new business requirements that meet and address defects or improvements to current metrics or reports
• Assist stakeholders by developing and implementing programs that improve safety, increase regulatory compliance, and ensure safety targets are met or exceeded
• Work with technology to push new metrics and improvements through the various stages of the development lifecycle, including UAT. Including development business cases to secure funding for new safety technology.
• Act as a resource to station leadership to affect continual improvement in injury and damage prevention and safety related compliance matters through ad-hoc reporting and data analysis. Along with on-site safety visits to evaluate adherence to safety policies and procedures by airport operations front-line employees, supervisor, and business partner teams
• Serve as resource for Station Leaders and Supervisors to accurately document events in Event Reporting System (ERS) and Occupational Injury System (OIS)
• Introduce root cause-corrective action techniques to station leaders and supervisors through training and coaching, and station visits. Support on-site safety compliance assessments to validate workplace hazard corrective actions have been implemented to address root causes of process failures identified
• Assists Senior Manager – AO Strategy in preparing presentations for Executive Leadership, Airport Operations Leadership, and Division Leadership meetings

NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL. and considered as a hybrid work-schedule working on a 2-3 days in office schedule, however, that may evolve with the needs of the company.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or 4 years’ of relevant work experience
• Industrial Engineering, Computer Science, Information Systems or other technical degree or equivalent level of work experience
• 2 years’ of management experience with a major passenger, cargo, or regional carrier
• 5 years’ of experience working in an airline operational capacity or similar experience
• Experience in preparing written and verbal communications for all levels of leadership
• Demonstrated skills with Business Case development and financial modeling
• Microsoft Office Skills (i.e. PowerPoint (Think Cell), Excel, Microsoft Forms)
• Knowledgeable with Spotfire and Foundry
• Proven analytical and problem-solving skills
• Solid understanding of Federal Aviation and/or OSHA regulations
• Ability to travel up to 25%
• Must be willing and able to work a hybrid work schedule, in office 2-3 days a week at the CSC-Willis Tower in Chicago, IL
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree or 6 years of relevant work experience
• Lean Six Sigma Green Belt
• Proven experience working with governmental or regulatory agencies
• Formal root cause analysis or investigation training

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.