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We are hiring for an Implementation Manager to help us further our mission.
This key role will be focused on delivering an implementation experience from contract signature to go-live in order to enable our customers to utilize our platform as their financial crimes fighting platform. You will provide guidance and solutions for our customer’s data integration, system calibration and initial training.
In order to be successful within the role, one must: (1) understand the requirements for each phase of the implementation process, (2) evaluate customer’s use cases and prescribe effective, impactful solutions (3) learn how frontend functionality works and how it correlates with its backend data structure, (4) go live with the system within 3-4 months from initial kick off.
What you will be doing:
Advise on delivery strategy and drive adoption of our products and solutions by understanding the customer’s business goals and environment and leveraging technical proficiency to help implementing or develop appropriate solutions
Successfully manage a number of engagements concurrently
Collaborate with solutions engineers to manage the end to end delivery of the projects
Effectively manage escalations, scope change and implementation of projects or programs including monitoring project quality, timeline, risk and performance
Delight our customers by delivering solutions that meet their expectations and effectively transform their business
Inform customers of our product development roadmap with concrete examples, while setting appropriate customer expectations
Complete delivery and process hand off to Customer Success Manager
5 years of hands-on solution architecture, implementation and delivery experience
Ability to understand, visualize, document the pivotal role that various data points play in a various scenarios (and context) along with their multitude of outcomes
In-depth knowledge and experience implementing data integration projects and configurations
Proven ability to present technical solutions effectively to diverse stakeholder groups
Enterprise Experience communicating effectively with multiple stakeholder groups in large companies and collaborating with them in unison
Experience managing projects with multiple requirements and agendas while maintaining holistic plan and driving to agreed upon schedule
A healthy sense of risk to proactively manage risk and stay one step ahead of any challenges
Outstanding communication and problem solving skills, customer focus and results oriented
Experience working with a cross-functional and geographically dispersed team and customer base
A love for and ability to multitask, take ownership, and deal with ambiguity
Fintech Experience
Data Engineering Experience
Compensation:
The standard base pay range for this role is $110,00.00 - $140,000.00 Annually. This base pay range does not include variable compensation including potential commissions, bonuses or other financial or equity incentives.
Full Time
Software & Cloud Computing
$145k-202k (estimate)
06/24/2023
04/26/2024
unit21.ai
SAN FRANCISCO, CA
50 - 100
2014
Private
KEVIN POMPOUN
$5M - $10M
Software & Cloud Computing
Unit21 is a California-based no-code platform that offers solutions including transaction monitoring, identity verification, and case management for businesses.