Job description

Operations Manager:

The Operations Manager is responsible for:

• Managing and overseeing daily operations within the department
• Meeting customer and company KPI's and SLA's
• Facilitating effective Problem Solving & Root Cause Analysis as needed
• Training, monitoring, evaluating, supervising, and disciplining employees based on goals and duties
• Verifying employee time/payroll information and authorize overtime
• Assisting in managing department workforce, reinforcing company policy and procedure and establishing and maintaining healthy working relationship across the organization
• Showing initiative and making suggestions for improving processes
• Assisting with planning and budget process
• Working in a fast paced environment handling multiple tasks with complex deadlines
• Communicating with customers, vendors and employees
• Coordinating with other departments within the company
• Overseeing all Shipping/Receiving operations
• Ensuring that all customer IRG requirements are met
• Able to make quick and precise decisions
• Work well with high number of seasonal temporary employees

The successful candidate will have:

• Bachelors Degree or equivalent experience
• 3 years Supervision of associates
• Previous production & manufacturing experience
• 2 years fulfillment/pick/pack/ship environment
• Hourly/Daily reporting experience
• Excellent verbal/written communication skills
• Intermediate level Excel and Word
• Ability to work in a fast paced environment
• Ability to problem solve
• Proven strong organizational and time management skills
• Strong verbal and written communication skills