Duties include but are not limited to:

• Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
• Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary
• Collects co-payments and outstanding balances
• Manages patient monies collected and closes batches at end of day
• Provides necessary release and HIPAA forms to patient for completion and signature
• Informs clinical staff or other appropriate parties of patient arrivals
• Generates fee tickets when patients arrive and assembles patient charts for next day visits
• Ensures patient referrals are obtained as required by managed care plans
• Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
• Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Office Manager
• Meets or exceeds quality and productivity standards as set by the Office Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Office Manager
• Participates in marketing activities as directed by the Office Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager
• Any other duties and/or special projects as assigned

Job Type: Full-time

Pay: $32,000.00 - $36,043.08 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Work Location: In person