TITLE: Resident Advisor (On Call)

DEPARTMENT: Programs

REPORTS TO: Manager (Determined by primary location)

Employment Status: Part Time

Reg. Hours Worked: Varies, Non-Exempt

Hourly Rate: $21/hr. We will provide an additional $1/hr. for overnight shift differential pay.

Locations: El Monte, El Sereno, Eagle Rock, and Pasadena

JOB SUMMARY:

1. Resident Advisor is responsible for the well-being of the clients at their assigned Interim Housing Site during their shift. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, and assists in supervising the volunteers. The Resident Advisor provides for the general welfare and safety of all persons who visit the facility or its grounds and promotes positive relationships with neighboring businesses and organizations. Resident Advisors provide continuity of care for the site and care coordinators while supporting participants in assisting with basic needs and communication to the programs team.

SHIFT AND AVAILABILITY:

1. On-Call Resident Advisor fills open shifts due to absences by regular staff and is generally expected to be available to cover agreed-upon shifts on short notice if needed. The schedule as well as the hours worked will vary by need and shift.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

• Help secure the premises and account for current residents at the beginning of each shift.
• Greet visitors and assist their access to the facility; promote a safe and welcoming environment.
• At designated locations, regularly walk surrounding neighborhood to help maintain cordial relationships with neighbors.
• Ensure that Union Station policies and procedures are carried out correctly.
• Prepare and maintain a safe, secure, and neat work area; maintain visual surveillance of the common areas and maintain order as needed.
• Notify appropriate staff and law enforcement in situations that threaten the safety of staff, clients or the security and working conditions of the location.
• Contact appropriate staff as needed to report issues and/or incidents to ensure all staff supporting clients have updated information.
• Ensure communication between shifts and during shift regarding day-to-day site operations
• Strive to recognize the best in each client/guest and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength-based case management tools.
• Assist client/guest in navigating and abiding by their Occupancy Agreement. Provide advocacy and assistance for client/guest during rules violation.
• Review documents, policies and procedures with new residents and obtain required signatures.
• Conduct wellness checks and document accordingly.
• Complete required documentation by maintaining accurate client records and logs.
• Upon learning of personal health and welfare needs of the clients, encourage clients to seek any needed assistance from their primary case managers.
• Provide appropriate crisis intervention to clients which can include: support, problem-solving, meeting immediate needs, and/or ensuring client safety by calling for emergency services when needed.
• Ensure that all meal-related duties are completed as required.
• Provide basic cleaning of common areas as needed in addition to professional cleaning services at assigned site.
• Maintain a positive relationship with volunteers by providing support and supervision as needed.
• Participate in job-related training events and attend staff meetings as required by supervisor.
• Complete CA Guard Card Training course within 60 days of hire. Obtain and maintain an active CA Guard Card if eligible. (Cost of course and licensing provided by employer).
• Attend occasional offsite meetings outside the scheduled shift.
• Must be available to fill open shifts on short notice. Must understand that declining three consecutive requests for shift coverage will result in a review to determine eligibility to remain on the On Call Resident Advisor list.
• Other duties as assigned.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

• Work indoors in temperature controlled environment and exposed to outdoor weather. The noise level in the work environment is usually moderate.
• Stand for long periods of time; move and walk to various locations (3 miles walking per day); climb stairs, stoop, kneel, reach, pull, push, bend, and twist and lift and or move objects (35 lbs.) for substantial periods of time during the day.
• Able to work weekends on a regular basis.
• See, hear and speak clearly in order to give and receive information and instructions.
• Ability to remain awake throughout the night if assigned an overnight shift.
• Ability to write, complete daily activity reports, complete documents throughout the shift.
• Ability to interact with other employees, residents, customers and members of the public.
• Ability to react and adapt to a changing work environment.
• Ability to receive occasional phone calls from supervisor when off duty regarding schedule changes.
• May require exposure to infectious agents.

KNOWLEDGE, SKILLS AND ABILITIES:

• Good written and verbal communication skills.
• Ability to interact with the public in a courteous manner.
• Knowledge of crisis intervention.
• Ability to use de-escalation techniques to assist clients in maintaining adherence to site guidelines.
• Strong interpersonal skills.
• Good problem solving and observation skills.
• Basic computer skills including familiarity with email and ability to accurately capture incidents and create a report.
• Knowledge surrounding poverty, homelessness and social factors involved.
• Understanding or willingness to learn best practices including harm reduction, housing first, and trauma informed care.
• Ability to act with diplomacy, flexibility, good judgment and versatility while dealing with people with a history of chronic substance use disorder and serious mental health issues.
• Proficient with office communication equipment and machines (telephone, copier, fax machine, personal computer, computer printer).
• Ability to understand the needs of people experiencing homelessness & those with disabilities.
• Ability to work autonomously with a minimal amount of supervision.
• Demonstrate an understanding of dealing with clients with history of substance use and/or mental health related issues in a harm reduction, trauma informed way.

EDUCATION, TRAINING AND EXPERIENCE:

• Minimum one year of experience demonstrating ability to work effectively with adults in an adult or family congregate setting, or other related human service or customer service field.

UNION STATION HOMELESS SERVICES EMBRACES DIVERSITY

We embrace our differences and are committed to furthering our culture of inclusion and belonging. Our commitment to racial equity within the organization is crucial to who we are and the clients we serve. Committed to being an anti-racist organization and sharing the unique cultural experiences from our networks, we offer annual racial equity training, host ongoing learning experiences through our lunch n' learns, and participate in on-going mental health trainings.

We promote acceptance, respect, teamwork, and fosters diversity in the workplace. We believe every individual has a story, past, and a unique set of skills that shape who we are and through this network, we can learn from each other to become better versions of ourselves personally and professionally. Through our staff-led network focusing on diversity, equity, inclusion, belonging and accessibility, we work to communicate, educate, and express diverse cultivation through our eight Diversity Networks. We are honored that the Diversity Network has been recognized as part of the Community Impact Awards presented by the Los Angeles Business Journal.

Union Station Homeless Services is an Equal Opportunity Employer