JOB DESCRIPTION

Job Title: Processing Associate

Department: Thrift Store

Reports To: Processing Manager

Date Created: April 2023

UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

SUMMARY OF POSITION:

UGM Thrift Stores specialize in reselling, reusing, and recycling slightly used donated clothing, furniture, and household items. The Processing Associate works to process donations from donors to retail. This includes, but not limited to, accepting, sorting and pricing donated items. This includes but is not limited to compliance with company policies and standards, procedures, and the UGM Mission Statement.

DUTIES & RESPONSIBILITIES:

Key Result Area #1: Culture, Training and Best Practices

• Able to daily perform any of the required job duties within the processing team. This includes all requirements related to accepting donations, presorting and pricing merchandise.
• Welcome donors in a timely manner in a way that they feel confident that UGM Thrift Stores appreciates them and understands their value.
• Handle the receiving and donation process with the utmost respect and care including, greeting the donor, assisting in unloading donations, telling the UGM story, repeating details back to donor and issuing a receipt. 
• Recognize quality merchandise and effectively seek guidance on pricing from Processing Manager. 
• Work with and effectively communicate with the Processing Manager, other processing employees and donors on a daily basis.
• Serve with fellow employees so that there is a healthy and productive work environment.
• Adhere to daily and weekly production goals.
• Produce quick and accurate work in a face-paced environment. 
• Understand and comply with policies and procedures related to donated items, including prohibited items and pricing guides. 

Key Result Area #2: Environment and Safety

• Assist in maintaining a clean and well-organized reception, presort and processing areas.
• Maintain clean and well-organized personal processing station. 
• Adhere to, daily, all employee policies and procedures outlined in the Employee Policy and Procedures manual and the UGM Mission Statement.

SKILLS & QUALIFICATIONS:

• Must be a people person with a pleasant and willing attitude and have a servant’s heart.
• Must have a friendly, smiling demeanor.
• Must be able to work in a fast-paced environment.
• Must have exceptional hospitality talent to offer the highest level of customer service.
• Excellent communication skills (both oral and written) with an excellent command of the English language.
• Must be a problem solver and be able to work with a minimum of supervision and take initiative.
• Excellent time management skills

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Use hands to perform required duties – up to 100% of a standard workday.
• Lifting and bending – up to 75% of a standard workday.
• Talk or hear – As needed throughout a standard workday.
• Lifting up to 50 pounds on a regular basis.

EQUIPMENT/TOOLS USED:

• Variety of tools used in the pricing and production process, i.e. pricing guns, steamers, z-racks, clothing racks and displays, forklift, carts, etc.

EDUCATION/EXPERIENCE:

• High School diploma or GED required.

Requirement:

Union Gospel Mission is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

• Be able and willing to share the Gospel and participate in all the ministry activities of Union Gospel Mission.
• Subscribe to Union Gospel Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed.
• Adhere to Union Gospel Mission Employee Handbook.

Daily Expectations

• Check with the Processing Manager at the beginning of each shift.
• Be prepared to work in all areas of production.
• Use pricing guides daily.
• Communicate needs with Processing Managers to reach goals.
• Correctly input your processing numbers into Thrifttrac at the end of your shift
• Walk the sales floor once a week with the Processing Manager.
• Able and willing to train new employees or volunteers in your area when needed.
• Clock in and out using UKG
• Keep work area/stations clean.
• Follow all safety guidelines.
• Attend all daily huddles and sign up to host when available.
• Comply with all policies and procedures.