4 Student Services Associate (2 Positions) Jobs in Cranford, NJ
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Student Services Associate (2 Positions)
$51k-67k (estimate)
Full Time
3 Months Ago
Union County College is Hiring a Student Services Associate (2 Positions) Near Cranford, NJ
The Student Service Associate is the initial contact with students seeking entry into the college and with existing students seeking services. The Associate will provide guidance and direction; therefore she/he must be fully familiar with every aspect of student services that a prospective or current student may utilize.
Characteristics, Duties, and Responsibilities
- Exercises impeccable customer service skills in establishing and maintaining effective working relationships with students.
- Welcomes students and offer support at the Kiosk service, guiding them to the locations where they can access the services they need.
- Offers guidance on the college admission process, assisting with applications and providing updates on application statuses.
- Aids students in navigating the financial aid process, including FAFSA applications, student loans, scholarships, and updates on application statuses.
- Assists with transcript services for high school and college transcripts, facilitating the completion of enrollment verification forms.
- Provides referrals to academic advising and other student services, including support for special needs and the Americans with Disabilities Act.
- Monitors services and flows of traffic in the Student Development One Stop Centers.
- Assists in all projects related to admissions financial aid and students accounts such as scanning & linking, input of transcript and financial aid documentation.
- Manages all aspects of front-end and back-end operations related to customer service at the One Stop Center.
- Handles heavy telephone inquiries, respond to student emails and text messages promptly.
- Assists with various specialty projects, including data entry, filing reports, scanning and linking student documents, and managing mail distribution.
- Supports the Front Desk area by assisting student worker staff.
- Assists student worker staff with working the Front Desk area.
- Performs other duties as assigned.
Education Requirements
Associate degree required.
Experience
- Minimum of one (1) year a strong customer service background.
Competencies and Skills Required
- Competency in Word, Excel, Outlook & Windows required.
- Proficient in utilizing multiple computer platforms & applications simultaneously.
- Must be able to read, write and speak English, ability to read, write and speak Spanish is a plus.
- Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty and other staff members.
- Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
Physical Demands and Work Environment
- This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
- Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
- Work may require long periods of standing.
- No or very limited exposure to physical risk.
- Some travel required.
Salary
$38,426
Additional Information
UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.
UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled
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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.
UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled
==============
Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
==============
We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.
Terms of Employment
Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Mandatory overtime is required throughout the year, especially at peak times. Position may be required to work at any campus at any time. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.
Job Summary
JOB TYPE
Full Time
SALARY
$51k-67k (estimate)
POST DATE
03/24/2024
EXPIRATION DATE
07/02/2024
WEBSITE
ucc.edu
HEADQUARTERS
CRANFORD, NJ
SIZE
500 - 1,000
FOUNDED
1933
TYPE
Private
CEO
THOMAS BROWN
REVENUE
$50M - $200M
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The following is the career advancement route for Student Services Associate (2 Positions) positions, which can be used as a reference in future career path planning. As a Student Services Associate (2 Positions), it can be promoted into senior positions as an Assistant Student Activities Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Student Services Associate (2 Positions). You can explore the career advancement for a Student Services Associate (2 Positions) below and select your interested title to get hiring information.
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