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About Unilode
Unilode owns and manages the world’s largest fleet of approximately 160,000 unit load devices (ULDs), for use in the aviation industry, and owns and operates the largest global network for the maintenance and repair of ULDs and inflight food service equipment. Unilode provides management, repair, short term leasing and digitalization solutions to over 90 airlines through a network of more than 550 airports, 18 regional offices and 50 certified repair stations, supported by 700 employees. For more information visit unilode.com.
Position Overview
The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and be able to manage customer relationships, expectations and the agreement end-to-end, by creating strategies to help the customer grow and maximize value. The Customer Success Manager will also act as the Unilode ambassador for their assigned airports with the accountability to drive continuous improvements with their assigned customers, GHAs and other stakeholders to improve ULD visibility, availability and turn-around times, as well as support overall ULD Management operations and build an effective community amongst all parties involved with ‘on the ground’ ULD pooling operations.
General Responsibilities
Qualifications
Full Time
$103k-144k (estimate)
05/12/2024
07/11/2024