SUMMARY

UnidosUS seeks a Data and Systems Associate to support the data collection, management, and internal operations for the UnidosUS Workforce Development and Adult Education team.

The position is hybrid, and will be based in Washington, DC, Los Angeles, CA, or San Antonio, TX.

Salary: $58,622-$63,489. (salary differentials may apply outside of the Washington DC area.)

Essential Functions

• Support UnidosUS Workforce Development and Adult Education team in tracking and supporting the analysis of key metrics identifying, measuring, and tracking variables that impact project outcomes and operations.
• Support the product management and roll-out of internal CRM and reporting platform, Quickbase, within the WFD program staff and grantees. Create meeting agendas and maintain project management tools with internal and external data-related colleagues.
• Draft standard user manuals and trainings for internal staff, external grantees, and system administrators to utilize Quickbase, as well as other relevant software and technologies.
• Propose additional features to Quickbase and data systems to collect and summarize program evaluation and operational data more effectively and efficiently.
• Working closely with the Digital Services team, assist with the development and implementation of data collection systems and other strategies that optimize statistical efficiency and data quality.
• Conduct frequent data migration, manipulation, merging of large, complex data sets from a variety of sources.
• Lead monthly data entry and tracking processes for select WFD programs, including receiving and reviewing survey data, grantee reports, and program tracking. Identify and communicate areas for improvement and support resolution issues flagged.
• Support data analysis and reflection exercises that that are led by the WFD Monitoring, Evaluation, and Learning team; Support MEL team with ad-hoc analyses, briefings, charts, data visualizations, meeting materials, etc. to support component initiatives or programs.
• Lead onboarding of new grantees or grantee renewals through Quickbase/systems training, preparation of surveys within Alchemer, creation of survey summary reports, and customizations within Quickbase for specific program needs. Serve as a point of contact for technical issues.
• Maintain clear and comprehensive documentation of project metrics.
• Supports performance improvement to meet deadlines and expected deliverables.
• Work closely with the Digital Services and other Programs teams to prioritize business and information needs.
• Identify and define new process improvement opportunities.
• Occasional travel to facilitate direct engagement with grantees, programs, and stakeholders through on-site visits, conferences, and training sessions. Although travel requirements are minimal, they play a crucial role in our collaborative success and mission fulfillment.

Qualifications & Requirements

Education and Experience

• Minimum of 2-5 years of experience in the field of data management and analysis with relevant work experience with both structured and unstructured data.
• Experience cleaning and preparing large datasets for analysis.
• Experience with QuickBase, Salesforce, Social Solutions, or similar CRM systems.
• Intermediate/Advanced Microsoft Excel skills.
• Familiarity with survey building software, including SurveyCTO, Survey Monkey, Alchemer, and Qualtrics.
• Familiarity with project management software, including Monday.com, Asana or similar tools to organize, track, and manage project tasks and timelines.
• Familiarity with data quality best practice to be able to make recommendations on how to improve data processes.
• Experience working with people of diverse racial, ethnic, and socioeconomic backgrounds.
• Demonstrated experience with and knowledge of the Latino community.

Desired Qualifications

• Experience supporting or conducting quantitative data analysis.
• Exposure to RStudio, STATA, SAS, PowerBI, Tableau or similar technologies.
• Experience working in a community-based organization or national nonprofit intermediary.
• Familiarity with the U.S. Latino community and Latino nonprofit organizations.

Skills and Abilities

• Steadfast commitment to UnidosUS mission, vision, and values: Excellence, Accountability, Respeto.
• Commitment to U.S. Latino community, Latino non-profit organizations, and the Latino market.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong organizational skills with a high-level of attention to detail and ability to support multiple staff and projects.
• Self-starter, able to work independently, team player and creative thinker.
• Outstanding written, verbal, and interpersonal communication skills
• Sense of humor and ability to work in fast-paced environment.
• Ability to work independently and as a member of various teams and committees.
• Advanced proficiency with Microsoft Office Suite more specifically, Office 365
• Acute attention to detail.
• Demonstrated willingness to learn and adapt to new technologies and processes.

Competencies

• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Communication- Exhibits strong interpersonal and communication skills; Clearly conveys information and ideas in a manner that engages the audience; Listens actively to others; Expresses ideas effectively, both verbally and in writing.

Physical Demands and Work Environment:

• Accurately complete detailed forms and reports.
• Coordinate multiple tasks simultaneously.
• Perform some repetitive motion activities.
• Sit for long periods of time.
• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently/Continually required to talk or hear.
• Occasionally required to lift/push light weights up to 25 pounds.
• Specific vision abilities required for this job include [close vision, distance vision, peripheral, depth, and ability to adjust or focus]
• Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• The noise level in the work environment usually is quiet to moderately loud.

COVID-19 Considerations:

• All employees are required to be fully vaccinated against COVID - 19.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.