Your primary responsibility is to ensure GNOSC (Government Network Operations and Security Center) customers receive professional service and prompt response to their needs. Tier II monitoring and initial triage in a WAN/LAN network environment that typically links to numerous computer platforms, operating systems, and network topologies. You will support the 24x7 Floor Operations / working Incident Management tickets, responding to trouble calls/emails/IMs from customers, and break fix for network devices. Work will be required on all shifts (1st, 2nd, and 3rd), weekdays, weekends, evenings, and Holidays as needed. Qualifications:
• Active Top Secret Security Clearance (DOD)
• Must have a current Security certification. • Must have a current CCNA certification. • Previous experience in network engineering, NOC, or other related fields. • Three (3) plus years’ experience in a NOC environment or network engineer role.
• ETMS, Remedy / JIRA (or other) ticketing system experience
• Experience with network monitoring and analysis tools.
• Ability to build rapport with clients.
• Strong troubleshooting skills • Positive and professional demeanor Requirements: • Responding and performing Tier II triage of the network alarms and customer reported issues.
• Create customer trouble tickets on outages identified via network management systems and tools.
• In depth troubleshooting knowledge utilizing CLI to restore downed network devices
• Test and isolate physical level issues.
• Telco Local Loop and customer in-house wiring
• Test and repair hardware/software/configuration issues in the customer WAN/LAN environment.
• Coordinate vendor dispatches for repair at customer premises.
• Proactive Monitoring of networks management tools to identify network anomalies and faults within the network.