Our Morris Plains, NJ store is seeking to add PT Customer Service Clerks to its team!

Come join the best gourmet food store around! Uncle Giuseppe's is proud of its gourmet food selections and baked goods. If you love assisting people and have excellent customer service skills, come join our family! We offer an exceptional benefits package for our FT and PT employees including medical, dental, vision, Life Insurance, PTO, STD, 401(K), employee discount and much more!

Summary

The Customer Service Clerk assists customers by answering customer questions at our service desk and makes helpful suggestions about other products and services in our store

Responsibilities

• The Customer Service Clerk will open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• The Customer Service clerk will maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• The Customer Service Clerk will prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• The Customer Service Clerk will manage a heavy call volume of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• The Customer Service Clerk will build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• The Customer Service Clerk will handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• The Customer Service Clerk will follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• The Customer Clerk will use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• The Customer Service Cerk will cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• The Customer Service Clerk will take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• The Customer Service Clerk will act as the company gatekeeper
• Suggest solutions when a product has issues
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• The Customer Service Clerk will sell products and services
• Utilize computer technology to handle high call volumes
• Other duties and functions as assigned

Requirements

• HS Diploma or equivalent; any college classes a plus
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively

Visit us online at www.uncleg.com

Job Types: Part-time, Full-time

Pay: $16.36 - $19.70 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person