The Associate Account Executive assists the sales team and is the key point person in the day-to-day operation of their assigned accounts.

MAJOR DUTIES AND RESPONSIBILITIES

• Communicate approvals, rejects, and changes to product, by clients, to the internal team
• Send and track production samples as required by clients
• Complete customer item set-up forms/spreadsheets for clients
• If required, use client’s website to set up items
• Ensure the accuracy of all data communicated to customers by website or spreadsheet
• Ensure all information is provided to the client to process EDI orders
• Assist with meeting presentations, sample prep, and presentation books
• Responsible for filling daily requests as needed by clients
• Satisfy all store-customer requests and respond to inquiries in a responsive, timely and accurate manner.
• Complete new vendor set-up forms on behalf of the client
• Fill out all required information on client order forms and any internal sales/item set-up spreadsheets
• Send out and track pre-production samples as required by clients
• Responsible for making sure DC is notified of all incoming orders, ship dates, and cancel dates
• Verify accuracy of orders sent from clients (EDI or Fax)
• Regularly review order status with appropriate expeditor and advise sales team of any changes or issues

MINIMUM JOB REQUIREMENTS

• 2 years of experience performing functions and related tasks in a Customer Service or Account Exec role.
• Ability to multi-task and thrive under tight deadlines and high-pressure situations.
• Excellent follow-through skills, strong attention to detail, and ability to interact with other departments to obtain information regarding the status on orders, customer samples, etc.
• Strong computer skills (MS Word, Excel, PowerPoint, Outlook).
• Strong communication (written and verbal) and organizational skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Providence, RI 02903: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to Commute:

• Providence, RI 02903 (Preferred)

Ability to Relocate:

• Providence, RI 02903: Relocate before starting work (Preferred)

Work Location: In person