Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Clinical Director for Outpatient Services is a critical role responsible for overall leadership and operations for three (3) key Outpatient areas at UNC Medical Center, including hospital-based and faculty practice clinics and procedure areas.

The Outpatient Compliance program evaluates current clinic policies, practices, and programs to ensure compliance with hospital and external standards, including scope of practice, developing reports and action plans, policies and tools to address gaps, and participates in the development of new outpatient programs and services.

The Clinical Education and Training program oversees the development of competencies and training for new and experienced clinical staff, including nursing and technical roles and promotes the development of new educational/training initiatives for outpatient areas based upon a regulatory need or needs assessment. The program supports efforts to develop standard work, and to promote staff working at the top of their licensure, oversees outpatient specific training programs, and collaborates with other departments, including the Center for Nursing Excellence.

The Outpatient Float Pool manages the use of per diem and full-time float pool staff to supplement clinic staffing needs, ensuring these staff are compliant with human resources, nursing, occupational health and other policies, as required by UNCMC. Using metrics, the Float Pool provides reports to Outpatient leadership regarding utilization and staffing gaps, and develops policies, tools and algorithms to support Float Pool staff in clinics. The Clinical Director has multiple fiscal responsibilities, such as the preparation of budgets, monitoring budgetary trends, developing strategies to manage variances, and recognizing opportunities to improve productivity and/or realize cost savings.

Responsibilities:
1. Leading People - Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives.
2. Leading Change - Initiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
3. Results Driven - Exceeds departmental and organizational goals and customer expectations. Makes decisions that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations.

Other Information

• Professional nursing certification in area of specialty preferred.

• If Bachelor’s degree, Five (5) years of operations experience in a tertiary care setting, including three (3) years of experience in a supervisory position in a related field.
• If Master’s degree: Three (3) years of professional operations experience in a tertiary care setting with two (2) years in supervisory position in a related field. Master's degree with direct management experience strongly preferred for this role.

• Understands and applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Outpt Svcs Administration

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $53.47 - $76.87 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.