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Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary :
The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians.
This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.
Responsibilities :
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
Meets call quality standards
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
3. Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible.
Communicates cancellations to provider as necessary.
4. Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.
5. Answers telephones, directs calls, takes and delivers messages in Epic.
6. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers.
Demonstrates willingness to change to ensure continuous improvement.
7. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections.
Utilizes system work queues as a daily part of the registration process to minimize errors.
8. Effectively precepts new co-workers as assigned.
9. Message and respond to patient messages in the two-way texting platform
10. Answers clinic and provider in-basket messages
11. Work clinic cancellation, no show, recall worklists
12. Other admin work as needed
Other Information
Other information :
Education Requirements :
High School Diploma or GED
Licensure / Certification Requirements :
Professional Experience Requirements :
Three (3) years of customer service and / or clerical experience required.
Knowledge / Skills / and Abilities Requirements :
Job Details
Legal Employer : STATE
Entity : UNC Faculty Physicians
Organization Unit : FP PAC Operations Pay
Work Type : Full Time
Standard Hours Per Week : 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type : Hybrid
Work Schedule : Day Job
Location of Job : US : NC : Chapel Hill
Exempt From Overtime : Exempt : No
This is a State position employed by UNC Health Care System.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.
All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.
unc.edu if you need a reasonable accommodation to search and / or to apply for a career opportunity.
PDN-9be77c81-3c84-4827-a7fa-ded1912b034b
Last updated : 2024-04-28
Full Time
Hospital
$30k-36k (estimate)
04/29/2024
05/02/2024
www.unchealthcare.org
Morrisville, North Carolina
15,000 - 50,000
Tom Murray
<$5M
Hospital
The UNC Health Care System is a not-for-profit integrated health care system, founded in 1998, owned by the State of North Carolina and based in Chapel Hill. It exists to further the teaching mission of the University of North Carolina and to provide state-of-the-art patient care. A distinguishing characteristic of UNC Health Care is its association with the UNC-Chapel Hill School of Medicine, a nationally eminent research institution. This relationship gives UNC Health Care a powerful pathway for moving the results of biomedical research from medical school laboratories to patient care settin...gs. UNC Health Care has been granted broad powers by the North Carolina General Assembly to assure its management flexibility and competitiveness in a rapidly changing health care business environment. The enterprise is governed by a board of directors appointed by the University of North Carolina.
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The job skills required for Care specialist include Health Care, Scheduling, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Care specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Care specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Care specialist positions, which can be used as a reference in future career path planning. As a Care specialist, it can be promoted into senior positions as a Home Care Aide III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Care specialist. You can explore the career advancement for a Care specialist below and select your interested title to get hiring information.