1 Clinic Receptionist, Urology Job in Boone, NC

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Clinic Receptionist, Urology

UNC Health Appalachian

Boone, NC | Full Time

$32k-39k (estimate)

2 Weeks Ago

Clinic Receptionist, Urology

$32k-39k (estimate)

Full Time 2 Weeks Ago

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UNC Health Appalachian is Hiring a Clinic Receptionist, Urology Near Boone, NC

About the Role

We are seeking a skilled Clinic Receptionist to join our team and serve as the first point of contact for patients at App Urology. The ideal candidate will possess exceptional communication skills, attention to detail, and a compassionate attitude towards patient care. As a Clinic Receptionist, you will be responsible for managing front desk operations, scheduling appointments, and providing administrative support to ensure smooth clinic operations. Responsibilities include:

Greet and welcome patients and visitors in a friendly and professional manner.
Answer phone calls, emails, and other inquiries promptly and courteously.
Schedule patient appointments efficiently, considering physician availability and patient preferences.
Verify patient demographics and insurance information accurately during registration.
Collect co-payments, deductibles, and outstanding balances at the time of service.
Maintain patient records and ensure confidentiality of sensitive information.
Coordinate with medical staff to ensure timely patient flow and address scheduling conflicts.
Assist patients with filling out forms, providing instructions, and addressing concerns.
Manage electronic health record (EHR) systems and other software applications effectively.
Perform clerical duties such as filing, scanning, and organizing documents as needed.
Collaborate with other team members to maintain a clean and organized reception area.
Adhere to company policies, procedures, and regulatory guidelines at all times.

Our commitment to fair and equitable compensation is reflected in our competitive salary range of $15.50 to $22.48 per hour. At UNC Health Appalachian, we believe that your education and experience deserve recognition and reward. We ensure that your dedication and qualifications are commensurately compensated, recognizing the value you bring to our team. This position is non-exempt and benefits eligible after a 60-day waiting period.

What You Need

Minimum Education

High School Diploma or GED is preferred, but not required.

Experience

1 year of prior experience in a medical or clinic setting is preferred.

Required Registration/License/Certification

Basic Life Support (BLS) issued by the American Heart Association is preferred, but not required.

Knowledge, Skills and Abilities

Proficiency in medical terminology and administrative skills.
Excellent communication and customer service skills.
Knowledge of privacy regulations, such as HIPAA.
Strong computer proficiency and organizational abilities.
Adaptability, attention to detail, and effective time management.

Physical Demands

Sitting: The role primarily involves sitting for extended periods while performing administrative tasks at a computer workstation or front desk.
Standing: Occasional standing may be required when assisting patients at the reception area or providing directions.
Lifting: Minimal lifting may be necessary when handling files or office supplies.
Keyboard Use: Regular use of a computer keyboard for data entry and documentation.
Vision: Good visual acuity for reading patient information, documents, and computer screens.

Working Conditions

Indoor Environment: The clinic receptionist works indoors in a climate-controlled office environment.
Interaction: Regular interaction with patients, families, healthcare professionals, and colleagues.
Noise Level: The work environment may include moderate levels of noise related to patient and staff interactions.
Schedule: Typically follows regular business hours, but may include occasional evenings, weekends, or holidays based on clinic needs.

Safety: Adherence to safety and infection control protocols is essential to maintain a safe work environment.

About UNC Health Appalachian

It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.

For accommodations or additional information, contact recruitment@apprhs.org.