• The Care Management Assistant supports the functions of the Care Management Department by performing a wide variety of administrative duties including but not limited to data entry, report generation, sending referrals, answering phones, scheduling follow up appointments, initiating pre-authorization for patient placement, and assisting with patient completion of necessary forms or applications. Performs other duties as required.
• The Care Management Assistant integrates knowledge and skills with effective interactions to provide quality patient care and useful diagnostic information. Provides direct and indirect ways to communicate with those who need it, meeting the needs of each encounter, in-line with their scope. Decisions and actions with patients and families are determined in an ethical manner practicing compassion and respect for the inherent dignity, worth, and unique attributes of each person. Effectively communicates with patients/families, visitors, colleagues, physicians, leadership, and volunteers. All areas of work are provided to achieve and maintain top-decile results and outcomes for patient experience, quality, and patient safety.
• All areas of work demonstrate the UNC Health Appalachian's Mission, Vision, and Values in action and approaches work in a way that reflects action, efficiency, and personal accountability. Demonstrates professional conduct, effective communication, and effective completion of tasks. Effectively and professionally manages working relationships with coworkers, physicians, and all UNC Health Appalachian team members in a way that promotes a healthy work environment. Responds quickly and accurately to emergencies in the work environment. Performs duties under direct supervision. Always assists coworkers, patients, families, and visitors regardless of the patient assignment, so long as the assistance is in-line with their scope.

  Assists the Care Management department with daily workflow and process improvement. Assists both RN Case Managers and Social Workers/Discharge Planners by absorbing tasks which do not require RN licensure or social work specialty. As assigned, administers second Important Message from Medicare (IMM) and Medicare Outpatient Observation Notice (MOON) and documents accordingly. Creates and maintains a means of organizing required and completed regulatory forms to assist the department with compliance. Assists in facilitating discharge planning by offering administrative support including but not limited to agency or resource referrals, initiating, and following up on pre-authorization required for patient placement to SNF, and arranging transportation. Escalates potential barriers to discharge to the case manager/social worker as identified. Schedules appropriate follow-up appointments for patients, considering and problem-solving any identified barriers to post-discharge compliance. Processes and monitors incoming and outgoing faxes in a timely manner. Maintains supply inventory. Picks up and delivers departmental mail and coordinates mailing of department documentation.

• Minimum Education
  • High School Diploma or GED is required.
  • Advanced coursework in business or medical terminology is preferred.
• Experience
  • Two (2) years of prior experience in a medical or office setting is preferred.
• Required Registration/License/Certification
  • N/A
• Knowledge, Skills, and Abilities
  • 1. Knowledge of care team roles.
  • 2. Ability to communicate courteously and effectively with the public, patients, families, staff, and physicians, and acts within the chain of command, utilizing positive verbal and non-verbal skills.
  • 3. Knowledge of the continuum of care provided in the patient care department.
  • 4. Ability to demonstrate exceptional customer service to patients, family, staff, and physicians.
  • 5. Ability to work independently, self-motivated.
  • 6. Effectively supports organizational goals and objectives, mission, vision, and core values through appropriate use of interpersonal skills and job performance.
  • 7. Demonstrates well-defined organization and time-management skills.
  • 8. Identifies, analyzes, organizes and solves problems in an efficient and timely manner and collaborates with others to make sound, timely decisions.
• Physical Demands
  • Manual dexterity and mobility.
  • Prolonged, extensive, or considerable sitting and, at times, standing/walking.
  • Bending, squatting, twisting, turning.
  • Near acuity: ability to see clearly at 20 inches or less.
• Working Conditions
  • Regularly exposed to the risk of blood-borne diseases.
  • Frequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals and specimens, and unpleasant elements (accident, injury, slippery surfaces, uneven surfaces), etc.
  • Subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies.
  • Continuous sitting or standing most days >8 hours per day.
  • Episodes of walking/standing greater than >6 hours per shift.
  • Speaking, reading, and writing > 8 hours per day.
  • Needed to frequently: lift, carry, push and/or pull >50 lbs.
  • Frequently per shift: bends, squats, kneels, twists, turns, and reaches.
  • Frequently per minute: hand, finger, and wrist repetition and moderate dexterity.
  • Frequently per hour, exposed to soft voices > 3 ft away. Frequently per hour, exposed to close eye work.

Compensation is commensurate upon education & experience. Benefits begin the first of the month following 60 days of employment from the new hire orientation date. This position is a non-exempt position. 

• Comprehensive benefits package to include health, dental, and vision insurance as well as HSA.
• Supplemental insurance to include short and long-term disability insurance, accidental insurance, life insurance, hospital indemnity insurance, critical illness insurance, identity theft protection, legal insurance, etc.
• Student loan refinancing benefit and college savings fund as well as tuition reimbursement for qualifying employees.
• 403(b) retirement plan with employer match.
• Paid time off - front-loaded for the first year for qualifying part-time and full-time employees (amount based on status and FTE at the time of hire) - paid time off accrual begins following the first year of employment. Cash out option also available for qualifying employees by meeting specified criteria.
• Paid parental leave - qualifying employees are eligible to use two (2) weeks of paid parental leave anytime during the first six (6) months following the birth or adoption of a child - to be taken consecutively. 
• Employee Wellness program - Love Your Life - award-winning voluntary wellness program available for UNC Health Appalachian employees. Employees enrolled on the organization's health plan can enroll with our health screening (biometrics and labs) and earn program incentives. Employees who are not enrolled on the organization's health plan can participate in online wellness activities for a chance to earn quarterly prize drawings.
• Employee to Employee (E2E) program - Caring for our own. Employee program that is solely funded by voluntary employee donations. The money is used to financially assist co-workers that are experiencing unexpected financial hardship. Employee perks to include discounted rates for Dollywood, Biltmore, Tweetsie Railroad, etc. (subject to change). 
• Take a virtual tour of our new Schaefer Family Patient Care Tower by clicking here.

About UNC Health Appalachian

UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“ 

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org. 

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us. 

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.

For accommodations or additional information, contact recruitment@apprhs.org.