Senior Customer Success Manager

UNBXD is on a mission to build the world's largest and smartest search intelligence product. We are an organization comprised of highly driven team members and skilled engineers who want to transform the challenges faced across search engines with algorithmic problem solving, machine learning and infrastructure engineering.

 We are looking for candidates that share our passion and who are ready to tackle complex projects. As a Senior Customer Success Manager, you will play a key role within our organization, building relationships with our merchants and support both their objectives and growth with UNBXD’s term offerings. You will serve as primary point of contact and ensure strategic initiatives are in place with clients that grow revenue, adoption, and user engagement. If you love challenges and can browse ambiguity, we are looking for someone like you.

 What you’ll do :

Manage key accounts to develop long term business relationships and drive UNBXD revenue growth.

• Achieve customer satisfaction and Implement client management strategy to encourage retention and growth with our merchant partners.
• Identify opportunities for upsell and cross-sell by recommending programs to drive revenue growth and deliver a measurable return on investment.
• Conduct customer training, promote best practices and optimization strategies with our merchant partners.
• Implement monthly and quarterly business reviews with internal and external clients to build industry expertise and drive innovative strategies.
• Collaborate cross-functionally across our Technical Support, Professional Services, and Sales teams to improve UNBXD offerings for our merchants.

 What you’ll bring :

• Bachelor's Degree or related discipline, or equivalent experience.
• 5 years of Client Relationship Management experience.
• Proven experience working in a customer-focused role such as Customer Support, Customer Success, or Technical Account Management.
• Excellent client management skills with the ability to manage enterprise level B2B accounts.
• Expertise in cross-functional projects with high attention to detail.
• Strong knowledge in e-commerce, B2B marketing, and SaaS.

Bonus Points :

• Enterprise Software Customer Success Management Experience
• eCommerce Conversion Optimization
• Expertise in search relevancy and merchandising
• Google Analytics
• Experience with Renewals and Churn Management