You haven't searched anything yet.
Position – Customer Success Manager
Who we are? At Unbxd, we're building the world's largest search intelligence products. We are a bunch of close-knit, highly driven, and highly skilled engineers & Support Function teams who think big and execute beyond what is expected. The challenges cut across algorithmic problem solving, systems engineering, machine learning and infrastructure at a massive scale.
Working with us? An opportunity for innovators, problem solvers & learners. Working with is Innovative, empowering, rewarding & fun. Amazing Office, competitive pay along with excellent benefits package.
What do you contribute? UNBXD Customer Success Managers are client-facing members of a cross-functional team. You will manage relationships with new and ongoing clients and serve as their primary point of contact within UNBXD. You will be responsible for welcoming new merchants to UNBXD, setting expectations for their experience with UNBXD Enterprise, handling ongoing account updates and inquiries from your clients, and maintaining a high rate of customer satisfaction within your portfolio.
The clients you will interface with our sophisticated, brands and retailers with complex requirements. The primary measure of success for Customer Success Managers is the success of portfolio accounts and the satisfaction level of merchants within their assigned portfolio.Over time it is expected that you will become the trusted advisor and UNBXD expert to your clients.
A great Customer Success Manager could be described as having superb communication skills, excited about selling new UNBXD products that can help their customer grow, always looking to solve problems for their clients, able to handle stressful situations like a seasoned pro, constantly looking to expand their knowledge and skill set, all while keeping their clients happy with their experience with UNBXD. UNBXD is seeking highly-motivated Customer Success Managers who love driving revenue growth and successful outcomes for customers. You are passionate about growing your book of business with successful customer renewals, up-sells and cross-sells. You are a resource quarterback, partnering with your customer to realize meaningful results while working directly with Engineering, Product, Quality and Marketing teams. This position can be located anywhere in the United States for the right candidate, but preferred locations include Bay Area, CA, Chicago, IL, or New York, NY.
KEY RESPONSIBILITIES
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
THINGS THAT WILL IMPRESS US
Want to Join us? Please share your resume/cv to help us understand more on the hardest challenges/ problems you've ever diagnosed and solved? Explain it in your cover letter in as much detail as you would like.
Full Time
IT Outsourcing & Consulting
$104k-147k (estimate)
03/09/2024
05/08/2024
unbxd.com
San Mateo, CA
100 - 200
IT Outsourcing & Consulting
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.