Description

• Partners with store managers, associates and various business lines of the bank to prevent and reduce operational losses.
• Conducts investigations to identify internal fraud, customer account fraud transactions, identity theft, and elder abuse. Writes internal and external Investigative Reports based on investigation analysis and findings.
• Analyzes customer accounts during investigations for fraud.
• Interacts with senior management concerning matters related to fraud and loss prevention.
• Interacts with all levels of law enforcement and government agencies, provides loss documentation and digital evidence as requested.
• Files reports for cases meeting criteria established by FinCEN.
• Reviews system reports for high-risk accounts and internal fraud.
• Recommends changes in policies and procedures according to loss trends detected throughout the bank.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• May perform other duties as assigned.
• Occasional travel.

• Bachelor's Degree in relevant field preferred. 
• 2-4 years of experience with a focus on bank operations and compliance.Prior banking experience preferred.
• Skill in writing internal investigative reports.
• Has knowledge of commonly used concepts, practices, and procedures within loss prevention field. Relies on instructions and pre-established guidelines to perform the functions of the job.
• Demonstrated knowledge of bank computer systems such as, SharePoint, Excel, and Word.
• Demonstrates strong written and communication skills.
• Ability to work after hours on occasion for investigations.
• Ability to multitask and prioritize.
• Ability to train and present to small and large audiences or has the interest in learning to train and present.
• Certified Fraud Examiner (CFE) preferred.