About the Role

Responsible for mortgage loan servicing, ongoing customer service, escrow servicing. Works within an environment of high work volumes and established deadlines.

Handles assigned tasks according to multiple investor requirements; FNMA, FHLMC, GNMA, FHA, VA, RD and Umpqua bank portfolio loans.

Requires knowledge of lending documents, and investor policies and procedures. Assists with assignments that are complex and specialized in nature.

Generally, acts independently to determine methods and procedures on new assignments.

• Performs mortgage loan servicing tasks with a high degree of customer service, including error resolutions, audits.
• Performs Escrow Servicing including annual analysis, tax and insurance payments, escrow account additions and removals, PMI review, flood monitoring and forced placed insurance.
• May be point of contact for internal and external phone inquiries and servicing related tasks. Will assist others with complex or escalated problems.
• Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects.
• Assists coworkers and management in solving problems.
• May be asked to train junior associates. Takes personal initiative and is a positive example for others to emulate.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities knowledge may be gained through coursework and on-the-job training.

Keeps up to date on regulation and investor rule changes.

• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• May perform other duties as assigned.

About You :

• High school diploma or GED required.
• Associate's Degree or equivalent experience preferred.
• 2-4 years of experience in banking, loan servicing or equivalent experience.
• Possess working knowledge of Mortgage loans, function / department, regulations, policies and procedures.
• Demonstrated advanced math, analytical, multi-tasking and problem-solving skills.
• Possess excellent interpersonal, verbal, and written communication skills.
• Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment. Ability to trouble shoot and determine best workflow practices.
• Ability to work in a service-oriented environment with high work volumes and deadlines.
• Demonstrated critical thinking and analytical skills.

Work Style : Umpqua Bank offers a Flexible Workplace Program, and this opportunity comes with the Full Office work style which is working in office from a designated company location five days weekly.

Our Benefits : We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.

00 to $24.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location.

The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Last updated : 2024-04-18