About Us:

Umpqua Bank is headquartered in the Pacific Northwest with 5,000 employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

Process deposit, loan, and general ledger account activities utilizing image-based system. Perfect transactional data. Monitor multiple input and output channels. Create and track output files to post transactions and clear transit work. Balance work streams and generate associated reporting.

• Determines necessary action to correct errors utilizing image-based processing solutions.
• Operates Check 21 scanning equipment. Acts as a resource with Check 21 capture troubleshooting via phone and email and escalates issues as appropriate.
• Verifies transmittals to work bundles and prepares cash letters and endpoint summaries for outgoing paper and image cash letter transmissions within established deadlines.
• Responsible for the accurate and timely escalation of all Item Processing production issues to the Item Processing lead or manager.
• Accurately logs all incoming related communication and escalates to department lead or manager.
• Ensures completion of department production spreadsheets.
• Primary focus is on daily deliverable of routine defined outputs and phone support for internal customers.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• May perform other duties as assigned.

About You

• High school diploma or GED.
• Bachelor’s degree preferred.
• 2-4 years of banking experience or equivalent.
• Strong written and verbal communication is required.
• Possesses the ability to work independently with minimal operating direction.
• Requires related experience and/or product knowledge.
• Ability to use basic office equipment and 10-key by touch.
• Ability to work flexible hours.
• Ability to work independently.
• Ability to navigate change effectively.
• Thorough knowledge of all check capture software and equipment preferred.
• PC literate in Excel, Word, Outlook and Windows.

Work Style:

Umpqua Bank offers a Flexible Workplace Program and this opportunity comes with the Flex Office work style which is working in office from a designated company location three days weekly with flexibility to work remotely up to two days weekly.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 to $22.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@umpquabank.com

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.